Call Centre Expo is one of the call centre industry’s biggest UK events, with exhibitors covering every aspect of contact centres you can possibly imagine, and some you probably can’t!

Sword Ciboodle will be on hand with our partner Capgemini Consulting UK to introduce Love Your Agents, our unique user interface software which redesigns the way in which users interact with their agent desktop.

We all know that people absorb, process and interpret information in different ways. Now think about your contact centre user interface: is it suited to the needs of your agents? What impact does it have if they are using a UI that they are not comfortable with?

Come and meet the Ciboodlers and Capgemini Consulting UK to discover how implementing UIs tailored to suit your individual agents can improve conversion and cross selling rates, shorten average call handling time, increase first contact resolution and reduce training times.

You can also join us in the Customer Management Technology Theatre at 3.40pm on Wednesday 22nd for “If you love your agents, set them free’, and hear how happy agents = happy customers.

In today’s economic climate everyone needs to source the contact centre services, products and solution providers that offer the best value for money. Call Centre & Customer Service Summit is designed to help you find them quickly and efficiently.

This summit is specifically organised for senior managers, directors and buyers who are directly responsible for the procurement of their call centre and customer service equipment and related products and services.

Sword Ciboodle will be around to discuss how the Ciboodle CRM software family can help dramatically reduce operational costs and deliver consistently exceptional customer experience across multiple channels and customer interaction points.

If you’d like to meet the Sword Ciboodle team please check out the Call Centre & Customer Service Summit website for information on delegate places.

The UK’s leading insurance industry event, The Future of General Insurance sees hundreds of the industry’s key players come together to debate the future of this challenging sector. Covering every aspect of the industry, from customer insights to market changes and technologies, it is the highlight of the insurance year.

Sword Ciboodle will be in attendance with the rest of the Sword Insurance gang to discuss our unique combination of policy administration, CRM, and distribution technologies backed up with robust business intelligence tools—a powerful mix that helps our customers gain a competitive edge.

As always we’ll be available for one-on-one meetings or a casual chat.