ciboodle goes Crazy at the Australian Contact Centre Summit
Telecommunications customer, Crazy John's to deliver case study presentation
ciboodle, (formerly Graham Technology), will be ramping up its ANZ launch at the Australian Contact Centre Summit in Sydney. With close to 10 years experience delivering enterprise wide solutions to blue-chip companies in Australia and New Zealand, Crazy John's is the region's newest member to join the ciboodle community.
The Australian telecommunications giant chose ciboodle for its unique approach to contact centre process management, which combines the agility of BPM and the richness of CRM. As part of the celebration of the project's success, Stephen Tuffley, Head of Operations at Crazy John's will be speaking at the Summit about their complete business and IT transformation to achieve the key objective of improving customer service, customer choice and cost control across all customer touch points.
The Australian Contact Centre summit is being held at the Sydney Convention Centre on Wednesday 2nd and Thursday 3rd July, and is the industry event of the year for any business looking to improve customer service, break down silos and streamline process for both contact centre and enterprise wide operations. On average ciboodle is proven to cut training times by 52%, reduce call hand-offs by 25% and reduce average handling times by 23% and so the Contact Centre Summit is the perfect environment for ciboodle to ramp up its launch in Australia.
With Gold Sponsorship, ciboodle will be giving live demos of the product, participating in the technology Q&A session and in true ciboodle fashion - sharing in a glass of champagne with all delegates at the networking evening.
For over 20 years, ciboodle (formerly Graham Technology), a wholly owned subsidiary of Sword Group, has helped improve the way large organizations interact with their customers. Provider of the award-winning customer interaction software suite, ciboodle, the company also offers a range of professional technology services. This proven combination attracts and retains high-value customers for ciboodle's clients, while reducing their operational costs.With industry experience in a multitude of sectors, the company is consistently recognized by industry analysts as one of the world's leading customer-centric technology providers.
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