Falkirk Council to boost CRM with ciboodle
Graham Technology wins tender to improve customer experience
Graham Technology, a provider of customer-oriented business software and services, today announced it has won a tender with Falkirk Council to help the organisation improve the experience of its customers.
Under the terms of the project, the council will deploy a contact centre CRM solution based on ciboodle, Graham Technology's flagship customer interaction software product.
ciboodle is being deployed to help Falkirk Council achieve its goals of improved service delivery. The project will allow customers to contact the council at times that suit them, using the means of communication that best meets their needs.
"We are delighted to have been selected to help Falkirk Council boost its customer service capabilities," said Murray Farquharson, head of public sector business, Graham Technology. "ciboodle will provide the council with a platform for managing all customer interactions in a centralised environment."
Falkirk Council is a unitary authority which provides all local government services for the Falkirk area. Covering 112 square miles, it has a workforce of around 7,000 employees, serving a population of around 145,000.
About Graham Technology
Graham Technology specialises in contact centre software and services. Since 1986, Graham Technology has worked with blue-chip organisations striving for operational excellence and who, in partnership with Graham Technology, have realised exceptional return on investment.
Headquartered in Scotland, Graham Technology has seven global offices, supporting a worldwide customer base. With its flagship customer interaction software, ciboodle, the company has become recognised as one of the most visionary CRM solution providers in the world.
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