What you need to know...
As a charity which provides end of life care for people with terminal illnesses, and who has been providing this essential service for over 60 years, Marie Curie Cancer Care always made it the highest priority to deliver the healthiest level of customer patient care. With over 5500 inbound calls per week for over 2800 weekly patient visits MCCC needed to systemize patient referral to allow them to focus much more of their energy where it is needed most; with their patients
Sword Ciboodle’s unified sales and service desktop and case management solutions now match nurse location, training and skillset to unique and changing patient needs so that care is delivered in a timely manner. Integration with finance and HR systems ensure that resourcing, billing for nursing care provided is automatically issued to the appropriate NHS trust.
Achievements include:
Working with Sword Ciboodle has enabled us to continue to stand strong as the pioneering home-based nursing care provider in the UK. Offering the type of services that we do means we have to take the way we deliver access to these resources to a whole new level. The positive results and feedback we have gotten from referrers, nurses, patients, and staff alike shows us that with the help of Sword Ciboodle, we are truly getting it right.
