End of life nursing care provider Short-Listed for European Call Center & Customer Service Awards as it Completes its Second Year of Leveraging Sword Ciboodle's Customer Engagement Platform
CHICAGO, IL – September 15th, 2011 – Sword Ciboodle, a global provider of customer engagement solutions, announced today that Marie Curie Cancer Care (MCCC) - one of the UK's largest providers of end of life nursing services - has achieved tremendous, life-impacting results from its Patient Connect system by leveraging Sword Ciboodle's Customer Engagement platform. MCCC is responsible for the coordination of roughly 2,700 nurses who provide more than 1.5 million hours of end-of-life care to over 27,000 patients in their own homes across the country. A two year partnership with Sword Ciboodle has resulted in significant success milestones within the first 10 months of system implementation. These include a 75 percent reduction in the time taken to create a referral and assign a nurse from an average of 25 minutes to about six. Additionally, MCCC reported a dramatic reduction in training time for new coordinators in the referral center from five weeks to four days.
