Nicor

A leading provider of home warranty and energy management solutions.

http://www.nicornational.com/

Press Releases

Nicor National Selects Sword Ciboodle to Help Manage its Customer Interactions

Tuesday, 21 June 2011

Leading provider of retail energy products and services to deploy award-winning CRM platform

CHICAGO, IL – JUNE 21, 2011 – Sword Ciboodle, a global provider of customer engagement solutions, announced today that Nicor National, a leading provider of home warranty and energy management solutions, has chosen Sword Ciboodle to drive its contact center modernization efforts. Sword Ciboodle’s innovative customer engagement platforms will consolidate Nicor National’s multiple technologies, improve contact center operations, reduce costs, and manage projected growth.

Media Coverage

Contact centers improving customer service by expanding agents' role

Wednesday, 12 October 2011

Nicor National, a provider of home warranty and energy management plans, installed Sword Ciboodle software earlier this year to serve as a front end to nine legacy systems. The company is also using a Sword Ciboodle feature called the Recommender that provides agents real-time suggestions for selling additional products.

SearchCRM.com

Nicor manages customer experience from the inside out

Wednesday, 17 August 2011

We chose Sword because their software was very capable of doing what we needed without a ton of customization and their team took the time to understand our business.

Barbara Porter, VP Business Development and Customer Service, Nicor

Utilities Customers