Government Agency Contact Centre is a finalist in the ATA Awards, Recognised for Operational Excellence

Sydney, Australia, 22 September, 2011 - Sword Ciboodle, a global provider of customer engagement solutions, today announced that client Smart Service Queensland has expanded its Contact Centre, which serves the citizens of Queensland, Australia, and been shortlisted for an operational excellence award by the Australian Teleservices Association (ATA). The Sword Ciboodle platform now supports more than 300 agents and management of more than 200 service types. The Contact Centre typically receives more than 2.5 million inquiries per year, with more in emergency situations, such as the recent flooding that affected more than 200,00 people as well as Cyclone Yasi.