Chicago, IL – Sword Ciboodle, provider of customer-oriented business software and services, today announced that it has delivered a comprehensive CRM system to online marketing leader Vistaprint, designed to help the company enhance its customer service capabilities. After only six-months, the first phases of the deployment were completed, and the Sword Ciboodle customer interaction platform is now the central technology hub for Vistaprint’s customer support.

Vistaprint offers small businesses everything they need to market their business with brand identity and promotional products, marketing services and electronic marketing solutions. As the company expanded, it sought an agile, scalable CRM product, including support for multiple languages.

With the help of VistaPrint's Sword Ciboodle CRM application [...] agents have information about a customer's needs, such as details of a recent order, flashed on the agent's computer screen at the start of a communication session, helping the agent address the caller's concerns more quickly. (Destination CRM) Read More...