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Is Social Process really Digital Interaction Process?posted 11 hours ago
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It is time to move on to ‘How’ – Where the Rubber Meets the Road...posted on 9th May
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Social for Customer Service: it’s About the Customersposted on 1st May
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@Sword_Ciboodle CTO says having good #custsrv via traditional channels will reduce use of #social channels to complain #ciboodle
on Thursday
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Is Social Process really Digital Interaction Process?posted 11 hours ago
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It is time to move on to ‘How’ – Where the Rubber Meets the Road...posted on 9th May
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Social for Customer Service: it’s About the Customersposted on 1st May
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Who is the Social Customer?posted on 24th April
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With IBM, the focus is the Customer – PureSystemsposted on 11th April
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From the Long Tail to the New Normalposted on 26th March
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We’re all going on a –social- holiday!posted on 22nd March
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@Sword_Ciboodle CTO says having good #custsrv via traditional channels will reduce use of #social channels to complain #ciboodle
on Thursday
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Different types of social activity are relevant to different LOBs: from product, to #custsrv, from marketing to sales #ciboodle
on Thursday
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43% of those on our webinar saying phone & email are the most important #custsrv channels #ciboodle
on Thursday
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When deciding to add new support channel >1/3 of our webinar folks say influenced by combo of customers, competition & consultants #ciboodle
on Thursday
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@mjayliebs highlights that increased customer satisfaction was the main driver for using social channels #ciboodle
on Thursday
Now Feed - Press
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Survey Finds Nearly 60 Percent of Businesses in the US and UK Use Twitter and...posted on 1st May
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Domestic & General Selects Sword Ciboodle to Drive Diversified Customer Service & European Expansionposted on 3rd April
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Sword Ciboodle Congratulates Marie Curie Cancer Care and ScottishPower on their Outstanding Industry Recognitionposted on 27th March
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Sword Ciboodle Maps Out its 2012 Global Events Scheduleposted on 15th February
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Sword Ciboodle Named to Paul Greenberg's 2012 CRM Watchlist for Third Straight Yearposted on 31st January
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Sword Ciboodle Makes Room for 2012 Talent with New US Headquartersposted on 17th January
This summit delivers the leading-edge insights on how technology enables the marketing, sales, and customer service functions, adding value to the customer experience and delivering higher levels of customer satisfaction while increasing sales and saving money. This summit is one of the highlights of the Sword Ciboodle EMEA events calendar. Stop by our stand to speak to team Ciboodle and Ciboodling customers about how we can help you engage your customers through better contact center, social and web experiences.
Call Center & Customer Management Expo brings together the entire industry under one roof. It is one of the UK’s biggest call center industry events and in 2012 will continue to showcase a blend of related products and services, cutting-edge education programs and unique networking opportunities. Returning to Expo for the sixth time, team Ciboodle will be out in force to showcase a new interactive product demo. Stop by our stand and speak to our Ciboodlers about how we can help you engage your customers through better contact center, social and web experiences.

UK