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Is Social Process really Digital Interaction Process?posted 11 hours ago
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It is time to move on to ‘How’ – Where the Rubber Meets the Road...posted on 9th May
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Social for Customer Service: it’s About the Customersposted on 1st May
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@Sword_Ciboodle CTO says having good #custsrv via traditional channels will reduce use of #social channels to complain #ciboodle
on Thursday
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Is Social Process really Digital Interaction Process?posted 11 hours ago
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It is time to move on to ‘How’ – Where the Rubber Meets the Road...posted on 9th May
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Social for Customer Service: it’s About the Customersposted on 1st May
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Who is the Social Customer?posted on 24th April
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With IBM, the focus is the Customer – PureSystemsposted on 11th April
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From the Long Tail to the New Normalposted on 26th March
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We’re all going on a –social- holiday!posted on 22nd March
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@Sword_Ciboodle CTO says having good #custsrv via traditional channels will reduce use of #social channels to complain #ciboodle
on Thursday
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Different types of social activity are relevant to different LOBs: from product, to #custsrv, from marketing to sales #ciboodle
on Thursday
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43% of those on our webinar saying phone & email are the most important #custsrv channels #ciboodle
on Thursday
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When deciding to add new support channel >1/3 of our webinar folks say influenced by combo of customers, competition & consultants #ciboodle
on Thursday
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@mjayliebs highlights that increased customer satisfaction was the main driver for using social channels #ciboodle
on Thursday
Now Feed - Press
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Survey Finds Nearly 60 Percent of Businesses in the US and UK Use Twitter and...posted on 1st May
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Domestic & General Selects Sword Ciboodle to Drive Diversified Customer Service & European Expansionposted on 3rd April
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Sword Ciboodle Congratulates Marie Curie Cancer Care and ScottishPower on their Outstanding Industry Recognitionposted on 27th March
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Sword Ciboodle Maps Out its 2012 Global Events Scheduleposted on 15th February
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Sword Ciboodle Named to Paul Greenberg's 2012 CRM Watchlist for Third Straight Yearposted on 31st January
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Sword Ciboodle Makes Room for 2012 Talent with New US Headquartersposted on 17th January
Sword Ciboodle is headed back to double down and take part in the best odds in Vegas, Call Center Week. This fastest growing call center conference is a sure bet to learn about innovative call center technology, techniques, and training. Alongside gaining invaluable insight, this event offers hours of opportunity for networking. Sword Ciboodle will be there with bells on to take part in this growing event!
CSC Technology and Business Solutions Conference
USJune 10-13, Hyatt Regency, New Orleans, LA
Event Website
CSC’s Technology and Business Solutions Conference explores all that CSC has to offer. With all sectors and industries in attendance, delegates benefit from insight into CSC’s global portfolio of solutions, key notes from customer and industry experts, in addition to the company of our charming Ciboodlers amongst many other benefits. Stop by the stand, get a demo, learn how we are working side by side with CSC to deliver some really exciting projects to large brands, or simply just stop by to say hello!
In today’s economy trust and finance are not as much like peanut butter and jelly as they once were. This event centers on how creating a customer centric organization can help rebuild consumer trust and loyalty. Interactive educational sessions offer networking opportunities and strategies on how to begin implementation of a customer focused business. Be sure to stop by for a chat with Sword Ciboodle about our latest technology!