Scottish Water chooses Graham Technology and Atos Origin to help improve its Customer Connections

ciboodle customer interaction platform at the core of the solution

Graham Technology, a provider of customer-oriented business software and services, in partnership with Atos Origin, has been awarded a new business transformation contract with Scottish Water aimed at dramatically improving its water and sewerage connections service. This new contract forms part of a four-year framework agreement between Atos Origin and Scottish Water for application development projects and programmes.

This new contract will see Atos Origin design, build and implement a new online IT solution. This will streamline the process that builders and property developers go through when applying for water and sewerage connections to new properties. Once fully implemented, the new online system will provide operational efficiencies and reduce costs for Scottish Water, whilst improving the overall customer experience.

"We have selected Atos Origin, in partnership with Graham Technology, due to their proven expertise in implementing large and complex business change and customer-service focused IT programmes," said David Brown, Head of IT, Scottish Water. "They will provide Scottish Water with the right mix of technical and project management capability and I am confident that, working together, we will achieve our business aspirations."

"We are delighted to have been selected to work on this important and exciting project," said Steve Langmead, Vice President - Scotland, Atos Origin. "Working in partnership with Graham Technology and utilising ciboodle, we will provide Scottish Water with a best-of-breed solution that will add real value to the company and its customers alike. We are absolutely committed to helping Scottish Water achieve its operational efficiencies and improve its end customer experience."

Core to the solution will be Graham Technology's ciboodle suite - the company's award winning customer interaction suite that improves the speed of customer interactions and helps manage business processes more effectively.

"We are pleased that ciboodle has been selected as a platform for change in Scottish Water and look forward to working with Atos Origin to design, build and implement the right IT solution for the Customer Connections programme," said Mike Hughes, Managing Director, Graham Technology. "Working with major IT services companies like Atos Origin is a key part of our business strategy, and we are excited to be their partner on this project."

About Graham Technology

For over 20 years, Graham Technology has helped improve the way large organisations interact with their customers. Provider of the award-winning customer interaction software suite, ciboodle, the company also offers a range of professional technology services. This proven combination attracts and retains high-value customers for Graham Technology's clients, while reducing their operational costs.

Headquartered in the United Kingdom, Graham Technology has customers in 12 countries across five continents. With industry experience in a multitude of sectors, the company is consistently recognised by industry analysts as one of the world's leading customer-centric technology providers.

www.ciboodle.com
www.grahamtechnology.com

About Atos Origin

Atos Origin is an international information technology services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company's annual revenues are EUR 5.8 billion and it employs over 50,000 people in 40 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and has a client base of international blue-chip companies across all sectors. Atos Origin is quoted on the Paris Eurolist Market and trades as Atos Origin, Atos Euronext Market Solutions, Atos Worldline and Atos Consulting.

About Scottish Water

Scottish Water is a publicly owned business, answerable to the Scottish Parliament. As a new public sector model within the UK water industry Scottish Water aims to be as efficient and effective as water companies in the private sector. Scottish Water was formed in April 2002 following the merger of the three former water authorities - East of Scotland, West of Scotland and North of Scotland. This was one of the most complex mergers ever seen in Scotland. Scottish Water's head office is in Dunfermline with principal offices in Aberdeen, Dundee, Edinburgh, Glasgow and Inverness. It employs approximately 3,700 people across Scotland. Scottish Water plays a crucial role in protecting the nation's health by providing water and waste water services 365 days per year to 2.2 million households across an area that is one third of the size of Britain.

Media and analysts contact:

Danny Sullivan
inmedia Public Relations Inc.
Tel (UK): +44 (0) 141 404 6478
Tel (US): +1 613 686 5657
Email: dsullivan@inmedia.com

Caroline Crouch
Atos Origin
Tel: +44 20 7830 4233
Email: caroline.crouch@atosorigin.com

Graham Technology funds computing science scholarship

Successful software company committed to boosting home-grown IT talent

Graham Technology, the provider of award-winning CRM platform, ciboodle, today revealed it is to fund a computing science scholarship at the University of Glasgow.

The company has pledged £16,000 for a post-graduate student place to help train the computer scientists of tomorrow. The pledge will go towards post-graduate study in a variety of fields, including next generation internet research and human-computer interaction.

"We are delighted that Graham Technology is investing in post-graduate research," said Professor Raymond Welland, head of Computing Science at the University of Glasgow. "Computing science is increasingly important in the modern world and Graham Technology has recognised this fact. Once here, the scholars can be assured of a first-class training in an environment where education and research complement each other.

"The support of Graham Technology is extremely valuable and we look forward to welcoming their scholars to the University of Glasgow."

The agreement is the latest in a long line of collaborations between the University of Glasgow and Graham Technology, which has already demonstrated that it is committed to developing the skills and employability of students by establishing a close relationship with the computing science department at the University of Glasgow.

The firm is a member of Club 21, the University's business partnership programme, and regularly takes students on paid summer placements. The company has also employed a steady stream of graduates from the University on a full-time basis.

"Computer science post graduates are a vital component of Graham Technology's continuing success on the international stage, and this is true for any UK-based software business," said Mike Hughes, Managing Director, Graham Technology. "We view this scholarship as an investment in the future of the ICT industry in this country."

Graham Technology employs 350 people worldwide and has regional offices in North America, Australia, Holland, Ireland, Indonesia, New Zealand and South Africa. The company is currently achieving worldwide success with sales of its customer interaction platform, ciboodle.

About Graham Technology

For over 20 years, Graham Technology has helped improve the way large organisations interact with their customers. Provider of the award-winning customer interaction software suite, ciboodle, the company also offers a range of professional technology services. This proven combination attracts and retains high-value customers for Graham Technology's clients, while reducing their operational costs.

Headquartered in the United Kingdom, Graham Technology has customers in twelve countries across five continents. With industry experience in a multitude of sectors, the company is consistently recognised by industry analysts as one of the world's leading customer-centric technology providers.

www.ciboodle.com
www.grahamtechnology.com

Media and analysts contact:

Danny Sullivan
inmedia Public Relations Inc.
Tel (UK): +44 (0) 141 404 6478
Tel (US): +1 613 686 5657
Email: dsullivan@inmedia.com

Graham Technology joins SWORD Group

Company to benefit from increased international reach and resources

Graham Technology, a provider of customer-oriented business software and services, today announced it has been acquired by international IT company, SWORD Group. It is expected that the acquisition will help drive global uptake of Graham Technology's flagship customer interaction platform, ciboodle.

With offices in 16 countries, SWORD employs over 2000 people worldwide and has expertise in sectors including banking, insurance, energy and telecoms. Through the acquisition, Graham Technology will be able to utilise SWORD's resources to maximise its geographic reach through the Group's extensive international presence.

"We are delighted to be joining the SWORD Group - a move that will underpin our growth and allow us to build upon our success in recent years," said Mike Hughes, Managing Director, Graham Technology. "Aligning ourselves with SWORD gives us the opportunity to take ciboodle to a wider audience by leveraging SWORD's presence in new geographical markets as well as further supporting our existing clients' international interests."

The acquisition is one of SWORD's largest and most strategic to date, and ciboodle provides the group with an exciting new technology product that is already deployed in multiple locations across the world.

"This is an excellent alignment for Graham Technology and SWORD alike, enhancing our range of offerings and providing a world-class contact centre CRM solution relevant to many of our existing markets and customers," said Tony Holland, Chief Operating Officer at SWORD Group's software division. "As a leader in the field of customer interaction, the addition of the ciboodle product suite and professional services team will also provide us with the opportunity to review our existing products and share best practices across the group."

"SWORD's acquisition strategy is designed to augment our existing market sectors and we have demonstrated consistent stability and continued growth through a proven business model. We believe the acquisition of Graham Technology and ciboodle will have a further positive impact on the success of the SWORD Group," added Holland.

About SWORD Group

SWORD is an international IT company specialising in the delivery of software and services to regulated industries. A global leader in the delivery of Governance, Risk and Compliance Management solutions SWORD is developing into a leading Software as a Service (SaaS) company with the skills, infrastructure and knowledge to support customers across energy, travel and transportation, healthcare, insurance, banking, telecoms and government.

With offices in 16 countries, SWORD employs over 2000 people and last year generated £144 million in consolidated revenue. The company forecasts that in 2008 its consolidated revenue will exceed £184 million.

About Graham Technology

For over 20 years, Graham Technology has helped improve the way large organisations interact with their customers. Provider of the award-winning customer interaction software suite, ciboodle, the company also offers a range of professional technology services. This proven combination attracts and retains high-value customers for Graham Technology's clients, while reducing their operational costs.

Headquartered in the United Kingdom, Graham Technology has customers in twelve countries across five continents. With industry experience in a multitude of sectors, the company is consistently recognised by industry analysts as one of the world's leading customer-centric technology providers.

www.ciboodle.com
www.grahamtechnology.com

Media and analysts contact:

For Graham Technology:

Danny Sullivan
inmedia Public Relations Inc.
Tel (UK): +44 (0) 141 404 6478
Tel (US): +1 613 686 5657
Email: dsullivan@inmedia.com

For SWORD Group:

Jill Greenshields
Marketing Manager SWORD UK
Tel: +44 (0) 141 427 4142
Email: jill.greenshields@rtel.com