ciboodle launches interact web resource

Online community portal provides thought-provoking industry content

ciboodle, a wholly owned subsidiary of Sword Group and provider of customer-oriented business software and services, today unveiled Interact, a new section of its website designed to be a hub of customer experience information and discussion.

The online community resource can be viewed at www.ciboodle.com/interact "We want Interact to be a place where people come to find out about more than just ciboodle - it is a community where thoughts and ideas around customer experience will be shared and discussed," said Paul White, Sales and Marketing Director, ciboodle. "The concept of customer experience is still in its early stages, and we believe that by creating an online resource around the term, we will help to increase awareness and build momentum around it." The site will be continually updated with new information. Currently, Frank Kriwan's discussion around customer experience and the downturn is the lead section, with slides, video and articles supporting his views that investment in CEM during times of economic difficulty can yield significant business returns. In addition, Interact currently has information on the latest benchmark research from Ventana Research, links to top blogs and articles, and comments from the community. "In order to deliver superior customer experience, agents need to be empowered to resolve interactions whilst being consistent," says Neil Clithero, Director of Customer Service, ScottishPower on the site. "This can only happen with a flexible process-based approach, intuitive technology and appropriate training." Finally, the page includes a link to tech.ciboodle, the company's developer community web site, where ciboodle customers and partners can download the latest releases, search or download product documentation, find useful articles, view webcasts and log support calls.

About ciboodle

For over 20 years, ciboodle (formerly Graham Technology), a wholly owned subsidiary of Sword Group, has helped improve the way large organisations interact with their customers. Provider of the award-winning customer interaction software suite, ciboodle, the company also offers a range of professional technology services. This proven combination attracts and retains high-value customers for ciboodle's clients, while reducing their operational costs.With industry experience in a multitude of sectors, the company is consistently recognised by industry analysts as one of the world's leading customer-centric technology providers.

www.ciboodle.com

Media and analysts contact:

Danny Sullivan
inmedia Public Relations Inc.
Tel: (UK): +44 (0) 141 404 6478 Tel
Tel: (US): +1 613 686 5657
Email: dsullivan@inmedia.com

Linda Forrest
inmedia Public Relations Inc.
Tel: 613-234-7227 x234
Email: lforrest@inmedia.com

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ciboodle goes Crazy at the Australian Contact Centre Summit

Telecommunications customer, Crazy John's to deliver case study presentation

ciboodle, (formerly Graham Technology), will be ramping up its ANZ launch at the Australian Contact Centre Summit in Sydney. With close to 10 years experience delivering enterprise wide solutions to blue-chip companies in Australia and New Zealand, Crazy John's is the region's newest member to join the ciboodle community.

The Australian telecommunications giant chose ciboodle for its unique approach to contact centre process management, which combines the agility of BPM and the richness of CRM. As part of the celebration of the project's success, Stephen Tuffley, Head of Operations at Crazy John's will be speaking at the Summit about their complete business and IT transformation to achieve the key objective of improving customer service, customer choice and cost control across all customer touch points.

The Australian Contact Centre summit is being held at the Sydney Convention Centre on Wednesday 2^nd and Thursday 3^rd July, and is the industry event of the year for any business looking to improve customer service, break down silos and streamline process for both contact centre and enterprise wide operations. On average ciboodle is proven to cut training times by 52%, reduce call hand-offs by 25% and reduce average handling times by 23% and so the Contact Centre Summit is the perfect environment for ciboodle to ramp up its launch in Australia.

With Gold Sponsorship, ciboodle will be giving live demos of the product, participating in the technology Q&A session and in true ciboodle fashion - sharing in a glass of champagne with all delegates at the networking evening.

About ciboodle

For over 20 years, ciboodle (formerly Graham Technology), a wholly owned subsidiary of Sword Group, has helped improve the way large organizations interact with their customers. Provider of the award-winning customer interaction software suite, ciboodle, the company also offers a range of professional technology services. This proven combination attracts and retains high-value customers for ciboodle's clients, while reducing their operational costs.With industry experience in a multitude of sectors, the company is consistently recognized by industry analysts as one of the world's leading customer-centric technology providers.

www.ciboodle.com

Media and analysts contact:
Lisa Goodwin
Marketing Manager ANZ

t +61 (0)292 649 566
m +61 (0)420 928 131
f +61 (0)292 649 588
e lisa.goodwin@ciboodle.com

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