Insurance a hot market for customer service technology says Sword Ciboodle

Chicago, IL: As the economic downturn bites hard in the financial services sector, it is becoming clear that insurance companies remain bullish on technology investment, and many are looking to deploy new customer service technologies to position themselves for growth and to remain competitive as the economy emerges from the recession. Leading customer service solution provider, Sword Ciboodle, sees a growing trend towards investment in customer service enhancement among insurers.