Ireland's Vhi Healthcare—which runs Sword Ciboodle's contact center platform—seems fairly inoculated to what its agents encounter. "Our customers don’t experience [the need for support] until they’re emotional," says Brendan Kelly, Vhi’s general manager for individual and corporate business. "Visiting the hospital is highly emotional. We train our agents to be sensitive around those events." (Destination CRM)

With the help of VistaPrint's Sword Ciboodle CRM application [...] agents have information about a customer's needs, such as details of a recent order, flashed on the agent's computer screen at the start of a communication session, helping the agent address the caller's concerns more quickly. (Destination CRM) Read More...

Our business is constantly evolving, and many of the existing CRM packages in the market were not the right fit for this kind of dynamic business environment," said Michelle Healy, vice president design sales and service, Vistaprint. "Sword Ciboodle provided us with the agility we need to respond to changes, while providing a host of features we required out of the box. They also worked within a short period – on time and on budget. (Integrated Solutions for Retail Magazine)

Chicago, IL – Sword Ciboodle, provider of customer-oriented business software and services, today announced that it has delivered a comprehensive CRM system to online marketing leader Vistaprint, designed to help the company enhance its customer service capabilities. After only six-months, the first phases of the deployment were completed, and the Sword Ciboodle customer interaction platform is now the central technology hub for Vistaprint’s customer support.

Vistaprint offers small businesses everything they need to market their business with brand identity and promotional products, marketing services and electronic marketing solutions. As the company expanded, it sought an agile, scalable CRM product, including support for multiple languages.