Ultimately, the 360-degree view is the very least that a customer expects of an organisation. They are not concerned with the internal departmental, line of business, political or system silos that all businesses have. They simply see one enterprise; it is vital that organisations see them and serve them just as clearly; this is a basic foundation for delivering a good customer experience. (Call Centre Helper)

Personal lines broker BGL Group recently announced that it had selected Sword Ciboodle to implement an advanced CRM system. It also counts aggregator comparethemarket.com among its customers, along with affinity arm Junction, which provides cover for brands such as the Post Office, Marks and Spencer, RAC and HSBC. (Broking.co.uk)

Typical voter comment: “Application is very intuitive and fast. Provides all tools needed
by call center agent to process calls efficiently and provide an excellent customer experience.” (Call Centre Helper)

Glasgow, U.K. - December 3, 2009 - Sword Ciboodle, provider of customer-oriented business software and services, today announced that it has been voted as one of the Top 10 Call Centre Technologies of 2009 by readers of Call Centre Helper, the U.K.’s leading online call center publication. The product was voted fourth overall in a competition that encompassed all aspects of contact center technology.

"Sword Ciboodle was clearly recognized by our readers as one of the key players in call center technology," said Jonty Pearce, editor, Call Centre Helper. "The comments received from voters reflected Sword Ciboodle’s ability to respond swiftly to the ever changing call center environment, and also its capacity to improve the customer experience."