Making Interactions Count

The mobile industry in Indonesia has grown rapidly and Telkomsel experienced a 60% leap in subscriber numbers in a year. Our competitors are now looking to Sword Ciboodle to see if they can follow our lead

Hendri Mulia Sjam, Customer Services Director, Telkomsel

Delivering World Class Customer Serivce

Improving Customer Service and Efficiency

We are excited to be undertaking the technology upgrade of our customer facing operations with Sword Ciboodle, with whom we have successfully worked for the past seven years

Nancy Kent, Managing Director, Applications and Corporate Security, Pacificorp

Enhancing Customer Support

Sword Ciboodle provided us with the agility we need to respond to changes, while providing a host of features we required out of the box. They also worked within a short period – on time and on budget.

Michelle Healy,
VP Design Sales and Service, Vistaprint.

Business Transformation Through Process

We have focused entirely on our people and processes and with Sword Ciboodle's software platform, we have been able to strip out waste and dramatically improve the customer experience.

Gabriel Kgabo, Divisional Customer Services Manager, Eskom