Vhi Healthcare is committed to providing our customers with the best in customer service and selected Sword Ciboodle as the technology platform to support that commitment. The product has already proven its worth in helping us to deal more effectively with a significant recent increase in the volume of customer enquiries.

Sword Ciboodle has made us more efficient, consistent and customer focused in providing top quality service by integrating our systems making it easier for our associates to navigate and provide accurate information to our customers.

We have focused entirely on our people and processes and with Sword Ciboodle's software platform, we have been able to strip out waste and dramatically improve the customer experience.

Sword Ciboodle provided us with the agility we need to respond to changes, while providing a host of features we required out of the box. They also worked within a short period – on time and on budget.

After looking at several options, we chose Sword Ciboodle based in part on the company's excellent pedigree in business process software, which is vital to this project, but also because of the strong cultural fit between our two organizations - we work very well together