The Forrester Wave™: Dynamic Case Management, Q1 2011
First ever dynamic case management vendor evaluation published and Sword Ciboodle is named a ‘strong performer’ with “strong presence in service request domains”.
The Forrester Wave™: Customer Service Software Solutions
Sword Ciboodle cited as sole leader in Forrester's process-centric customer service vendor evaluation.
Full Report Vendor Summary
Magic Quadrant for CRM Customer Service Contact Centers 2010
For the fifth year running, Sword Ciboodle is evaluated in leading industry analyst firms Magic Quadrant and quoted as being “strong in process-centric environments “
CRM Watchlist 2012
For the third year running, Paul Greenberg cites Sword Ciboodle on his CRM watchlist – a list of companies that he believes will be making waves in the CRM industry this year.
On Communities, Cheese, and Ciboodle Launching a New Product
July 2010
Leading independent analyst, Esteban Kolsky on how Sword Ciboodle are tackling the cross channel and multi channel conundrum…
SAS and Sword Ciboodle partner up
June 2010
Marshall Lager former Senior Editor at CRM Media on how the SAS and Sword Ciboodle partnership is creating a “new high water mark in customer intelligence and frontline service”