@Sword_Ciboodle CTO says having good #custsrv via traditional channels will reduce use of #social channels to complain #ciboodle
on Thursday
@Sword_Ciboodle CTO says having good #custsrv via traditional channels will reduce use of #social channels to complain #ciboodle
on Thursday
Different types of social activity are relevant to different LOBs: from product, to #custsrv, from marketing to sales #ciboodle
on Thursday
43% of those on our webinar saying phone & email are the most important #custsrv channels #ciboodle
on Thursday
When deciding to add new support channel >1/3 of our webinar folks say influenced by combo of customers, competition & consultants #ciboodle
on Thursday
@mjayliebs highlights that increased customer satisfaction was the main driver for using social channels #ciboodle
on Thursday
Winner Paul Greenberg’s ZDNet CRM Watchlist 2012
Winner Silver Award for Best Advance in Client Relationship Management Automation
Finalist in Best Use of Technology category at Institute of Customer Service awards.
Winner Roll-out Innovation Award 2012 in the European Smart Metering Awards