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Is Social Process really Digital Interaction Process?posted 11 hours ago
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It is time to move on to ‘How’ – Where the Rubber Meets the Road...posted on 9th May
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Social for Customer Service: it’s About the Customersposted on 1st May
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@Sword_Ciboodle CTO says having good #custsrv via traditional channels will reduce use of #social channels to complain #ciboodle
on Thursday
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Is Social Process really Digital Interaction Process?posted 11 hours ago
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It is time to move on to ‘How’ – Where the Rubber Meets the Road...posted on 9th May
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Social for Customer Service: it’s About the Customersposted on 1st May
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Who is the Social Customer?posted on 24th April
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With IBM, the focus is the Customer – PureSystemsposted on 11th April
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From the Long Tail to the New Normalposted on 26th March
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We’re all going on a –social- holiday!posted on 22nd March
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@Sword_Ciboodle CTO says having good #custsrv via traditional channels will reduce use of #social channels to complain #ciboodle
on Thursday
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Different types of social activity are relevant to different LOBs: from product, to #custsrv, from marketing to sales #ciboodle
on Thursday
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43% of those on our webinar saying phone & email are the most important #custsrv channels #ciboodle
on Thursday
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When deciding to add new support channel >1/3 of our webinar folks say influenced by combo of customers, competition & consultants #ciboodle
on Thursday
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@mjayliebs highlights that increased customer satisfaction was the main driver for using social channels #ciboodle
on Thursday
Now Feed - Press
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Survey Finds Nearly 60 Percent of Businesses in the US and UK Use Twitter and...posted on 1st May
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Domestic & General Selects Sword Ciboodle to Drive Diversified Customer Service & European Expansionposted on 3rd April
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Sword Ciboodle Congratulates Marie Curie Cancer Care and ScottishPower on their Outstanding Industry Recognitionposted on 27th March
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Sword Ciboodle Maps Out its 2012 Global Events Scheduleposted on 15th February
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Sword Ciboodle Named to Paul Greenberg's 2012 CRM Watchlist for Third Straight Yearposted on 31st January
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Sword Ciboodle Makes Room for 2012 Talent with New US Headquartersposted on 17th January
Featured Downloads
The Forrester Wave: Customer Service Software Solutions
Sword Ciboodle cited as sole leader in Forrester's process-centric customer service vendor evaluation.
Continuum Whitepaper
Leading Gartner analyst Esteban Kolsky's 'From Customer Lifecycle Transactions to Socially-Augmented Relationship Continuums'.
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