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Passion is Contagious
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Mirror Images – Customer Experience versus Employee Experiences
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Mirror Images
posted on 17th January
Engagement, Intent Driven Involvement
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The Contact Center of the Future
posted on 16th December
“Press 0 to talk with an agent” 0…0…0…0
posted on 14th December
The Phone, It Still Matters in this Social, Cross-Channel World
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RT @kateleggett: Lack of attention to data quality leads to host of problems with #custserv. New #Forrester blog: forr.com/AaWshv. #CRM

on Tuesday
RT @JenniferLSchiff: 8 CRM Trends You Need to Watch, http://t.co/42AaxZj6 (via CIO) f/ @salesforce @batchbook @sword_ciboodle @netsuite ...

on Tuesday
RT @JenniferLSchiff 8 CRM Trends You Need to Watch, http://t.co/qUdMZsLl (via CIO) #custserv #crm #scrm

on 2nd February
RT @mimaoz: Finally got out the Case Study on Peer-to-Peer Customer Support Communities - cool results. http://t.co/FyzbPzz9

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Sword Ciboodle Named to Paul Greenberg's 2012 CRM Watchlist for Third Straight Year
posted on 31st January
Sword Ciboodle Makes Room for 2012 Talent with New US Headquarters
posted on 17th January
Sword Ciboodle Enters 2012 with Rapid Global Expansion
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Sword Ciboodle and thinkJar Call for Participation in Survey on "Social Customer Service"
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Sword Ciboodle Teams with CSC to Advance Contact Center Operating Models
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Sword Ciboodle leverages SAS® analytics in new Intelligent Contact Center
posted on 25th October

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Rachel Tait
media@sword-ciboodle.com
tel: +1 312 447 5600

3 Dec 2009

The Top 10 Call Centre Technology for 2009 - the results

Typical voter comment: “Application is very intuitive and fast. Provides all tools needed
by call center agent to process calls efficiently and provide an excellent customer experience.” (Call Centre Helper)

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