Sword Ciboodle, a provider of CRM software for contact centers, recently released Ciboodle Crowd, a social CRM product allowing agents to communicate with customers via online communities and forums. Sword Ciboodle hopes that Ciboodle Crowd will encourage peer-to-peer problem resolution as well as develop relationships between agents, consumers, and the organization utilizing the product.
Sword Ciboodle Releases Ciboodle Crowd