ciboodle launches interact web resource
Online community portal provides thought-provoking industry content
ciboodle, a wholly owned subsidiary of Sword Group and provider of customer-oriented business software and services, today unveiled Interact, a new section of its website designed to be a hub of customer experience information and discussion.
The online community resource can be viewed at www.ciboodle.com/interact "We want Interact to be a place where people come to find out about more than just ciboodle - it is a community where thoughts and ideas around customer experience will be shared and discussed," said Paul White, Sales and Marketing Director, ciboodle. "The concept of customer experience is still in its early stages, and we believe that by creating an online resource around the term, we will help to increase awareness and build momentum around it." The site will be continually updated with new information. Currently, Frank Kriwan's discussion around customer experience and the downturn is the lead section, with slides, video and articles supporting his views that investment in CEM during times of economic difficulty can yield significant business returns. In addition, Interact currently has information on the latest benchmark research from Ventana Research, links to top blogs and articles, and comments from the community. "In order to deliver superior customer experience, agents need to be empowered to resolve interactions whilst being consistent," says Neil Clithero, Director of Customer Service, ScottishPower on the site. "This can only happen with a flexible process-based approach, intuitive technology and appropriate training." Finally, the page includes a link to tech.ciboodle, the company's developer community web site, where ciboodle customers and partners can download the latest releases, search or download product documentation, find useful articles, view webcasts and log support calls.
About ciboodle
For over 20 years, ciboodle (formerly Graham Technology), a wholly owned subsidiary of Sword Group, has helped improve the way large organisations interact with their customers. Provider of the award-winning customer interaction software suite, ciboodle, the company also offers a range of professional technology services. This proven combination attracts and retains high-value customers for ciboodle's clients, while reducing their operational costs.With industry experience in a multitude of sectors, the company is consistently recognised by industry analysts as one of the world's leading customer-centric technology providers.
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