Graham Technology joins SWORD Group
Company to benefit from increased international reach and resources
Graham Technology, a provider of customer-oriented business software and services, today announced it has been acquired by international IT company, SWORD Group. It is expected that the acquisition will help drive global uptake of Graham Technology's flagship customer interaction platform, ciboodle.
With offices in 16 countries, SWORD employs over 2000 people worldwide and has expertise in sectors including banking, insurance, energy and telecoms. Through the acquisition, Graham Technology will be able to utilise SWORD's resources to maximise its geographic reach through the Group's extensive international presence.
"We are delighted to be joining the SWORD Group - a move that will underpin our growth and allow us to build upon our success in recent years," said Mike Hughes, Managing Director, Graham Technology. "Aligning ourselves with SWORD gives us the opportunity to take ciboodle to a wider audience by leveraging SWORD's presence in new geographical markets as well as further supporting our existing clients' international interests."
The acquisition is one of SWORD's largest and most strategic to date, and ciboodle provides the group with an exciting new technology product that is already deployed in multiple locations across the world.
"This is an excellent alignment for Graham Technology and SWORD alike, enhancing our range of offerings and providing a world-class contact centre CRM solution relevant to many of our existing markets and customers," said Tony Holland, Chief Operating Officer at SWORD Group's software division. "As a leader in the field of customer interaction, the addition of the ciboodle product suite and professional services team will also provide us with the opportunity to review our existing products and share best practices across the group."
"SWORD's acquisition strategy is designed to augment our existing market sectors and we have demonstrated consistent stability and continued growth through a proven business model. We believe the acquisition of Graham Technology and ciboodle will have a further positive impact on the success of the SWORD Group," added Holland.
About SWORD Group
SWORD is an international IT company specialising in the delivery of software and services to regulated industries. A global leader in the delivery of Governance, Risk and Compliance Management solutions SWORD is developing into a leading Software as a Service (SaaS) company with the skills, infrastructure and knowledge to support customers across energy, travel and transportation, healthcare, insurance, banking, telecoms and government.
With offices in 16 countries, SWORD employs over 2000 people and last year generated £144 million in consolidated revenue. The company forecasts that in 2008 its consolidated revenue will exceed £184 million.
About Graham Technology
For over 20 years, Graham Technology has helped improve the way large organisations interact with their customers. Provider of the award-winning customer interaction software suite, ciboodle, the company also offers a range of professional technology services. This proven combination attracts and retains high-value customers for Graham Technology's clients, while reducing their operational costs.
Headquartered in the United Kingdom, Graham Technology has customers in twelve countries across five continents. With industry experience in a multitude of sectors, the company is consistently recognised by industry analysts as one of the world's leading customer-centric technology providers.
www.ciboodle.com
www.grahamtechnology.com
Media and analysts contact:
For Graham Technology:
Danny Sullivan
inmedia Public Relations Inc.
Tel (UK): +44 (0) 141 404 6478
Tel (US): +1 613 686 5657
Email: dsullivan@inmedia.com
For SWORD Group:
Jill Greenshields
Marketing Manager SWORD UK
Tel: +44 (0) 141 427 4142
Email: jill.greenshields@rtel.com