ScottishPower - Energising Multi-Channel Customer Interactions
Listen again to our webinar on how ScottishPower became an award winning multi-channel contact center. Richard Tasker (Head of Customer Service Operations, Direct Debit) from ScottishPower and our CTO Steven Thurlow present.
We are Social - The state of social customer service and the 'social' powered business
Listen to the recordings from our webinar session with Mitch Liberman, VP of Market Strategy and Steven Thurlow, CTO, Sword Ciboodle. Here they debate the conclusions from the recent thinkJar research.
Marie Curie Cancer Care and Ciboodle
Clare Dorrian, Marketing Director EMEA at Sword Ciboodle, gives a summary of how Sword Ciboodle is helping leading UK charity Marie Curie Cancer Care revolutionize their referral center with Ciboodle.
Mitch at Social CRM - Coordination or Collaboration
Mitch Lieberman, Sword Ciboodle VP Marketing Strategy, presenting at Social CRM 2011
Building a contact centre that people care about
Sword Ciboodle makes a big difference to the service nurses provide for terminally ill patients at Marie Curie Cancer Care.
Who "Owns" the Customer Relationship (via 1to1 Media)
Social media use is growing exponentially, customer expect a consistent experience across channels, and departmental roles are beginning to overlap. Considering these and related trends, who should own the customer relationship today? Sword Ciboodle's Mitch Leiberman and two other industry experts share their opinions.
Webinar: Customer Communication Is Changing: Are You Ready?
Customers are fickle, they are changing the way they communicate with each other and you at a frenetic pace. They want to share information, publicly and receive information instantly, through the channel of their choosing—email, Web, SMS, Twitter, communities or forums (they even use the phone to call). And, thanks to their mobile devices they can interact whenever, wherever they want, which effectively magnifies their voice. Is your organisation ready and able to address these new customer preferences and consistently deliver positive, fit for purpose customer experiences across all channels?
Chatting with Paul Greenberg at Gartner 360 Summit
The Ciboodlers spent a bit of time with Paul Greenberg, one of our very favourite people in the CRM world, at the Gartner 360 Summit. Find out what he had to say about this all new event.
Bill and Ciboodle at Gartner 360 Summit
We grabbed Bill Gassman, Gartner Analyst, for a quick question or two, find out what he had to say.
Shooting the breeze with Esteban Kolsky at the Gartner 360 Summit
The Ciboodlers caught up with Esteban Kolsky, customer strategies and CRM guru and founder of ThinkJar, at the Gartner 360 Summit. Find out what he had to say about customer service.
Mitch Lieberman and the Ciboodlers at the Gartner 360 Summit
We were on a roll at the Gartner 360 Summit. We managed to grab a quick chat with Mitch Lieberman, CRM expert, check out his take on what the biggest challenge in CRM will be in the next 12 months.
Flipping out with Michael at Gartner 360 Summit
The Ciboodlers at Gartner 360 Summit were in full flow. Find out about what went on as they chat to Michael.
Ciboodle meet Frank Smith at Gartner 360 Summit
Delegate Frank Smith thought the event was pretty cool - and he likes a good honest chedder, you can trust his judgement!
Taking a Process Centric Approach to Customer Service - Sword Ciboodle Discusses
Steven Thurlow, CTO at Sword Ciboodle, and Ginger Conlon, editor-in-chief of 1to1 Media, discuss what taking a process-centric approach to customer service means, and how it can bring business benefits.