The Social Customer Part 2

26 April 2012

Paul Greenberg, , President of the 56 Group and author of CRM at the Speed of Light, talks about how companies should prepare to engage with the so called 'social' customer.

The Social Customer Part 1

24 April 2012

Paul Greenberg, President of the 56 Group and author of CRM at the Speed of Light talks about the core tenets of a relationship with the social customer.

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