Listen again to our webinar on how ScottishPower became an award winning multi-channel contact center. Richard Tasker (Head of Customer Service Operations, Direct Debit) from ScottishPower and our CTO Steven Thurlow present.
We are Social - The state of social customer service and the 'social' powered business
21 May 2012
Listen to the recordings from our webinar session with Mitch Liberman, VP of Market Strategy and Steven Thurlow, CTO, Sword Ciboodle. Here they debate the conclusions from the recent thinkJar research.