Your Problem: I spend longer faffing around with technology then engaging my customer

Good day, how can I help you? I am sorry, that is my standard greeting. It does get frustrating with all the new products and services thrown at me to support. Thought, the company is getting pretty good at pushing people to the web to help themselves. That is great and all, but the requests coming my way now are the more complex issues and disputes. I need to switch screens and jump between systems, at the same time I hear the customer on the line getting more frustrated. I am running out of good excuses! Not to mention how many systems I need to log into each day...

If we could integrate our core systems and reduce the unnecessary work, that would save a lot of time during and after the call. If I could coordinate work items and our internal processes were streamlined, I could avoid duplicate data entry - that would make my day. I get the sense that my customers respond better to me, when I am in a good mood. It is just a hunch, but it seems that when I enjoy using an application, I get so much more done.

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If the words above strike a nerve and you can hear yourself talking, or nodding your head in agreement, why not take a deeper look at our products?