CiboodlePlatform

aka Process Platform, BPMS, Business Process Management, Process Engine

The foundation on which Ciboodle One, Ciboodle Flow and Ciboodle Live are built, the Ciboodle platform is the most comprehensive customer management software toolkit for the assembly of customer service interfaces, business processes and application content available.

Ciboodle Platform - The Benefits

Secure, scalable and deployable in on-premise and hosted models, the Ciboodle platform delivers:

  • The tools necessary to build, manage and maintain your customer relationship management software applications
    from building business processes, to creating workflows, to managing screen design and integrating your existing systems, build and maintain your customer service software solutions quickly and easily.
  • Pre-built connectors
    designed to fit into your environment, no matter what it is, pre-built integration to Cisco, Genesys, Avaya, SAP and many other systems enables you to accelerate time to market.
  • Unprecedented scale
    supporting both individual departments and distributed enterprises, the Ciboodle customer management platform has both your immediate business goals and your long term ambitions for growth in mind.
  • A modern, open SOA architecture
    leveraging web services, XML and other prevalent standards the Ciboodle platform ensures interoperability.

For Our Customers

From whiteboard to go-live in 10 weeks, supporting 6000 concurrent agents and 77 million complex customer interactions.

Sears Case Study - US | UK