CiboodleOneaka Sales & Service Desktop
Ciboodle One results in your operations becoming twice as productive; reducing call backs by as much as 75% and decreasing user training time by an average of 50%.
Not only is Ciboodle One the right tool, but it gives agents a chance to provide customers with new products or additional services that could benefit them, and their relationship with you.
A console for interacting with customers for contact center agents and a window into the customer for back office experts, Ciboodle One provides a 360-degree customer view which speeds access to key customer service data, improves first call resolution, streamlines training processes and ultimately improves customer satisfaction.
Ciboodle One - The Benefits
- A single agent desktop
kiss goodbye to the days of entering the same information a million times over in several different desktop applications and forgetting what your customer asked you in the first place.
- An integrated, unified customer interaction hub
with easy access to profile, product, preferences and interactions, helping you to understand your customer, their expectations, and how to service and sell to them more effectively.
- A multilingual, multichannel, multi-branded customer service interface
easy to use and quick to adopt, get used to an agent desktop that significantly reduces the time and cost needed to get your agents up to speed.
- A centralized display of service and sales metrics
monitor your performance and adjust assigned work to handle highs and lows in demand and service level expectations .
- A synchronized set of collaboration tools
allow back and front office to participate in customer service and sales requests, accelerating first contact resolution and eliminating the need to pass customers around different departments.
Read about our Business Process Platform
The foundation of our customer engagement software on which Ciboodle One is built.
For Our Customers
Implementation of agent desktop across 6000 staff, 14 business units and 14 call centers
- Saving $1.2m a year due to increase in customer inquiry resolution
18 separate applications to a single agent desktop application for 2000 front and back office users
- Increased first call resolution by an average of 30% across all customer requests