Not only is Ciboodle One the right tool, but it gives agents a chance to provide customers with new products or additional services that could benefit them, and their relationship with you.

A console for interacting with customers for contact center agents and a window into the customer for back office experts, Ciboodle One provides a 360-degree customer view which speeds access to key customer service data, improves first call resolution, streamlines training processes and ultimately improves customer satisfaction.

• A single agent desktop
  kiss goodbye to the days of entering the same information a million times over in several different desktop applications and forgetting what your customer asked you in the first place.
• An integrated, unified customer interaction hub
  with easy access to profile, product, preferences and interactions, helping you to understand your customer, their expectations, and how to service and sell to them more effectively.
• A multilingual, multichannel, multi-branded customer service interface
  easy to use and quick to adopt, get used to an agent desktop that significantly reduces the time and cost needed to get your agents up to speed.
• A centralized display of service and sales metrics
  monitor your performance and adjust assigned work to handle highs and lows in demand and service level expectations .
• A synchronized set of collaboration tools
  allow back and front office to participate in customer service and sales requests, accelerating first contact resolution and eliminating the need to pass customers around different departments.