Richard DeFrancisco is CEO, Sword Ciboodle Americas. He is responsible for overseeing Sword Ciboodle’s North American operations – continuing to drive the company’s leadership position in customer engagement solutions in the US marketplace.

Rich is an accomplished senior level executive with proven experience in building new markets, securing revenue dollars and driving incremental revenue through executive level relationships with Fortune 500 companies globally. His previous positions include executive appointments at Wirecache, Dun & Bradstreet Software, Evolve Software and PriceWaterhouseCoopers.