Customer Experience Consulting

At the core of Sword Ciboodle's consulting practice is the concept of Customer Experience Management (CEM). CEM involves the processes through which an organization ensures that it delivers on its brand promise, while stripping out unnecessary cost. Intelligently applying CEM to customer-facing operations allows our clients to build customer loyalty, and achieve an advantage over their competitors.

Stand Out Appeal

Sword Ciboodle believes that differentiated customer experience is an organization's defining characteristic, and is more likely to prevail as a valuable strategy than product innovation and low prices.

Our consultants, who are well versed in the fundamental triggers and metrics behind customer experience management, provide invaluable thought-leadership and guidance to ensure that organizations manage to achieve and sustain customer experience differentiation.

The Sword Ciboodle team were excellent to work with. Very quickly they understood our key business priorities. They adopted a collaborative approach to providing solutions, and demonstrated a common sense approach to enabling our end state vision.

Maura McEvilly, Head of CRM, Allied Irish Bank