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    • Previous Events
      • Call to Excellence 2012 Conference in Melbourne
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      • FST Media - 6th Annual Technology & Innovation – the Future of Insurance
      • FST Media, Annual Technology & Innovation Conference – the Future of Banking and Financial Services
      • Call Center Summit Europe
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      • Call Center Week in Las Vegas
      • Social Business Forum 2011
      • CS Week 35
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      • Forrester Research, Welcome to the Empowered Era: Unleash Your Employees, Energise Your Customers, Transform Your Business
      • Call Centre and Customer Services Summit
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      • IQPC Executive Customer Contact Exchange
      • Webinar: Customer Communication Is Changing: Are You Ready?
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      • APCO Australia, Emergency Services and Public Safety Conference
      • 6th Annual Call Center Summit
      • Social CRM Strategies for Business Seminar
      • CCA Convention 2010
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      • The Call Centre & Customer Services Summit
      • Call Centre Expo
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      • CIO Australia Summit 2010
      • Call Center Week
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      • 5th Annual Call Center Summit
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      • The Insurance Network 4th Annual Congress 2009
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    • Featured
      • The Forrester Wave™: Dynamic Case Management, Q1 2011
      • The Forrester Wave™: Customer Service Software Solutions
      • Magic Quadrant for CRM Customer Service Contact Centers 2010
      • CRM Watchlist 2011
      • On Communities, Cheese, and Ciboodle Launching a New Product
      • SAS and Sword Ciboodle partner up June 2010
    • Gartner
      • Magic Quadrant for CRM Customer Service Contact Centers 2010
      • Magic Quadrant for CRM Customer Service Contact Centers 2009
      • Magic Quadrant for CRM Customer Service Contact Centers 2008
      • Magic Quadrant for CRM Customer Service Contact Centers 2007
    • Forrester
      • The Forrester Wave™: Dynamic Case Management, Q1 2011
      • The Forrester Wave™: Customer Service Software Solutions
      • Market Overview: Customer Service Specialty Solutions
      • The Forrester Wave™: CRM Suites Customer Service Solutions
      • The Forrester Wave™: CRM Suites for Large Organizations
      • The Forrester Wave™: CRM Suites for Midsized Organizations
      • The Forrester Wave™: Enterprise CRM Suites
      • The Forrester Wave: Customer Service Management Software
      • The Forrester Wave™: Human-Centric BPMS for Java Platforms
      • The Forrester Wave™: Human Centric BPMS for Banking and Investments
    • More
      • CRM Watchlist 2011
      • On Communities, Cheese, and Ciboodle Launching a New Product
      • More Ciboodle, More SAS
      • About them Continuums
      • SAS and Sword Ciboodle partner up June 2010
      • So Much Happening In CRM
      • Novarica Market Navigator™ CRM Solutions for US Insurers
      • Paul Greenberg's CRM Watchlist 2010
      • CRM at the Speed of Light
    • The Forrester Wave™: Dynamic Case Management, Q1 2011
    • The Forrester Wave™: Customer Service Software Solutions
    • Magic Quadrant for CRM Customer Service Contact Centers 2010
    • CRM Watchlist 2011
    • On Communities, Cheese, and Ciboodle Launching a New Product
    • SAS and Sword Ciboodle partner up June 2010
  • Press
    • All News
      • KANA Acquires Contact Center Customer Service Company Ciboodle
      • BA Use of Google Images Similar to Other’s Efforts to Enhance Experience of Top Customers
      • Avoiding Hail When Cloud Hopping
      • Sword Ciboodle and CCA Research Call for Participants in Survey on the Smart Service Strategies of the Future Contact Centre
      • Sword Ciboodle Harnesses Technology, Industry Changes to Provide Powerful CRM for the Fortune 500
      • The Social Education: Studying Social to Learn About Customers
      • CRM Investment ramp due to social media and smart mobility
      • Customer Service Turning to Twitter, Facebook
      • Social Media Heightens Customer Service Opportunities, Risks
      • Social Customer Service: Keep Calm – you’ve been here before
      • Survey Says Social Customer Service is Popular but Messy
      • Sixty Percent of Firms Use Social Media for Customer Support
      • Survey Finds Nearly 60 Percent of Businesses in the US and UK Use Twitter and Facebook for Customer Service
      • Challenges can hinder CRM success
      • Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview
      • Marie Curie Cancer Care Transformed its Nursing Referral Center
      • Domestic & General Selects Sword Ciboodle to Drive Diversified Customer Service & European Expansion
      • Improving Customer Satisfaction Through Employee Engagement
      • Pinterest Is A Man, Baby!
      • Sword Ciboodle Congratulates Marie Curie Cancer Care and ScottishPower on their Outstanding Industry Recognition
      • 5 things I’ve learned operating in a new customer landscape
      • Sword Ciboodle – One More BPM-Centric CRM Provider
      • Why Taking Process-Centric Approach to CRM Makes Sense
      • One Customer Relationship Style Does Not Fit All
      • Best Practices for Social CRM are bunkum!
      • Lynn Costlow, Vice President of Customer Service at U.S. Cellular and Mitch Lieberman, VP Market Strategy at Sword Ciboodle, discussed the importance of strong customer service
      • Sword Ciboodle Maps Out its 2012 Global Events Schedule
      • 8 CRM Trends That You Need to Watch
      • CRM Watchlist 2012 Winners – Customer Service Strikes Again
      • Sword Ciboodle Named to Paul Greenberg's 2012 CRM Watchlist for Third Straight Year
      • What Are We Talking About When We Talk About Engagement?
      • Sword Ciboodle Makes Room for 2012 Talent with New US Headquarters
      • Sword Ciboodle Enters 2012 with Rapid Global Expansion
      • Why Multi Channel Must Also Be Multi Choice
      • Socialising banking: unravelling the complexities of enagement
      • The Holiday Help Desk Stress Test
      • Delivering Better Service, Faster.
      • Sword Ciboodle and thinkJar Call for Participation in Survey on "Social Customer Service"
      • Sword Ciboodle Teams with CSC to Advance Contact Center Operating Models
      • Wrapping the Multichannel Customer Holiday Experience with a Bow
      • Sword Ciboodle leverages SAS® analytics in new Intelligent Contact Center
      • (CXM) Channel Match: Are You Talking Where Your Customers are Listening?
      • Contact centers improving customer service by expanding agents' role
      • Limiting channel choice costs money
      • The ‘prehistoric’ top cop and his contact center evolution
      • Executive Interview Series with Sword Ciboodle | CRM Evolution 2011
      • Forcing Consumers to Use Alternative, "Cost-Saving" Contact Channels Backfires
      • Smart Service Queensland Grows Its Award-Winning Contact Centre on the Sword Ciboodle Platform
      • Sword Ciboodle and Marie Curie Cancer Care Successfully Redefine "Healthcare Customer Service"
      • Nicor manages customer experience from the inside out
      • Richard DeFrancisco, Leading Fortune 500 Executive, Joins Sword Ciboodle as CEO for the Americas
      • Bally Total Fitness pumps up CRM
      • Bally Total Fitness Gets Its CRM Into Shape
      • Nicor National Selects Sword Ciboodle to Help Manage its Customer Interactions
      • The Importance of Positive Customer Service Experiences
      • Video - Mitch Lieberman: Why social CRM demands coordination before collaboration
      • Can you control the message?
      • Customer Service Hits the Gym
      • Video: How process-centricity supports the service renaissance
      • The Real Reasons Why People Yell at Customer Service Reps
      • Sword Ciboodle scoops ‘Market Penetrator’ award on CRM Magazine’s 2011 Rising Star List
      • Sword Ciboodle is named 2011 Rising Star by CRM Magazine
      • Bally Total Fitness Selects Sword Ciboodle as Lead Contact Center Technology Provider to Reinvigorate their Customer Service Program
      • Mortgage Technology Magazine
      • Sword Ciboodle Cited as Strong Performer by Leading Independent Analyst Firm
      • Destination CRM: Sword Ciboodle Appoints Mitch Lieberman as VP of Strategic Marketing
      • Sword Ciboodle Shines as a Rising Star on CIO Magazine’s MIS Strategic 100
      • Sword Ciboodle Named to 2011 CRM Watchlist by Paul Greenberg, Again!
      • Chicago Tribune
      • Sword Ciboodle Names Mitch Lieberman VP of Strategic Marketing
      • Small-business advice: Contract negotiation tips
      • CRM and the Social Media Conversation
      • Choose Your Channel
      • CRM Buyer's Guide: Which Enterprise CRM Tool Is Right for You?
      • BPM, Meet CRM. CRM, Meet BPM.
      • Interacting With the Connected Customer: Don't Forget the Cake
      • Self-Serving Generation ''Right Now''
      • CRM the jewel in Policelink crown
      • SCRMish Thoughts - A Look Back at 1st Half of 2010
      • CRM Magazine say that SAS + Sword Ciboodle will revamp the contact center & covers the Ciboodle Crowd launch
      • Ciboodle Crowd demo at SearchCRM.com
      • Independent analyst Marshall Lager covers Ciboodle Crowd & SAS
      • Sword Ciboodle Enhances Customer Interactions with New Social CRM Offering
      • Sword Ciboodle and Capgemini collaborate for 'next generation' of agent desktops
      • Sword Ciboodle and Capgemini Consulting Collaborate to Promote Agent Empowerment
      • SAS and Sword Ciboodle Partner Up
      • Sword Ciboodle Harnesses SAS to Gain Insight into the Mind of the Customer
      • You Won't Find Knowledge in a Knowledge Base and Your Customers Don't Read From Your Sales Script
      • Sword Launches Insurance Division
      • CRM Sword-Play With Ciboodle, A Peek At The Process-Centric Ciboodle CRM Suite
      • Media Coverage Highlights
      • Sword Ciboodle Identifies the Customer Engagement Continuum
      • The Emerging Customer Engagement Continuum
      • Sword Ciboodle Named In First Novarica Insurance US CRM Report
      • Australian Unity selects Sword Ciboodle as platform for Customer Experience Management
      • Tech staff form scrum to ensure project performance
      • Sony Europe beefs up CRM with Sword Ciboodle
      • Sony consolidates its CRM application
      • Sony Europe consolidates its CRM application with Sword Ciboodle and Dimension Data
      • Paul Greenberg cites Sword Ciboodle as his 'Find of the Year'
      • What exactly is a “360-degree view of the customer”?
      • Bridging the customer relationship void
      • The Top 10 Call Centre Technology for 2009 - the results
      • Sword Ciboodle voted a Top 10 call center technology
      • Sword Group acquires AgencyPort
      • Call Centre Helper Magazine covers Marie Curie success
      • Sword Ciboodle set to quadruple its Chicago workforce following successful expansion into the U.S.
      • Marie Curie turns to Sword Ciboodle for best patient service
      • Queensland Government departments select Sword Ciboodle to deliver new contact center project
      • Queensland Police builds "non-urgent" contact center
      • Queensland Government Departments Select Sword Ciboodle
      • Sword Ciboodle Rolls Out a Correspondence-handling project for BGL Group
      • Sword Ciboodle delivers value in 15 weeks for BGL Group
      • Sword Group Named to Software Magazine’s Software 500
      • Supercharge Crm With Three Technologies
      • Sword Ciboodle focuses on speed at Call Centre Expo
      • What To Look For When Buying A Contact Centre Desktop Application
      • Healing the Sick
      • Making Contact
      • Vistaprint Rolls Out Sword Ciboodle
      • Vistaprint Rolls Out Sword Ciboodle for Enhanced Customer Support
      • Healing the Sick
      • Adapting to Change with BPMN
      • How CEM can nourish lean CRM
      • Supercharge Your CRM
      • Sword Ciboodle join Australia's top CIOs to discuss Process-Centric CRM
      • The Key to Keeping Customers Is Getting to Know Them
      • Outbound becomes the in-thing
      • CRM Provider Sword Ciboodle IDs Insurance as a Hot Market for Customer Service Technology
      • Insurance a hot market for customer service technology
      • Insurance a hot market for customer service technology says Sword Ciboodle
      • Sears Transforms the Contact Center Experience
      • Crossing the Pond
      • Sword Ciboodle a Top 15 enterprise CRM product
      • ISM names Sword Ciboodle a Top 15 enterprise CRM product
      • Agents of Change: CCF Roundtable
      • Admiral Group Selects Sword Ciboodle’s CRM Platform
      • Admiral selects software provider
      • Admiral sees new CRM platform on the horizon
      • Sword Ciboodle Makes Gartner's Magic Quadrant
      • Sword Ciboodle strikes deal with Admiral
      • Sword Ciboodle Evaluated in Leading Industry Analyst Firm’s Magic Quadrant for CRM Customer Service
      • ISM's Top 15 Arrives - and Exceeds 15
      • CRM: Complex Needs, Challenging Responses
      • The 2009 CRM Service Awards: Rising Stars -- Sword Ciboodle: Crossing the Pond
      • Focus on Customer Wins in Downturn
      • Sword Ciboodle hailed as a Rising Star by CRM magazine
      • Vhi Healthcare rolls out Sword Ciboodle for world-class customer service
      • Sword Ciboodle - Yes, That's Their Real Name
      • Vhi Healthcare rolls out Sword Ciboodle for world-class customer service
      • CRM: Complex Needs, Challenging Responses
      • Gartner CRM Summit: Vendors Vs Gartner
      • Comparethemarket.com owner to roll out new CRM system
      • Comparethemarket.com parent BGL invests in new CRM platform
      • BGL Group chooses Sword Ciboodle for advanced CRM
      • Sword Ciboodle to demonstrate, educate and celebrate at Gartner CRM Summit
      • Sword Ciboodle Offer Timely Customer Loyalty Tips
      • Process: The Key to Customer Centricity
      • Improving First-Contact Resolution in a Multichannel Environment
      • Sword Ciboodle celebrates record year in Australia
      • Sword Ciboodle Receives 2008 Product of the Year Award Presented by Customer Interaction Solutions Magazine
      • Sword Ciboodle gets a new look for the road ahead
      • Sword Ciboodle hosts executive lunch with Forrester Research
      • Customer Experience 101: Strategies, Tactics and Weapons for Successful CEM Initiatives
      • Sword Ciboodle Receives British Notice
      • Sword Ciboodle makes Top 10 call centre software list
      • The Top 10 Call Center Software
      • Baby food giant enhances multichannel CRM
      • Nutricia rolls out Sword ciboodle for multi-channel CRM
      • On guard! Sword Ciboodle passes Forrester test
      • Focus on the customer and win in the downturn
      • Sword ciboodle cited as the sole leader in process-centric customer service software by independent analyst firm
      • Crunching the data
      • The Big Question: Vendors' Views - Instalment Six
      • Sword ciboodle seals strategic global partnership with Cognizant
      • Looking for U.S. growth with biz software
      • Sword ciboodle takes Chicago
      • CRM Ambitions for North America Spur Sword Ciboodle's Chicago Office
      • The king of the call centers
      • Sword ciboodle Cited As A Strong Performer In Enterprise CRM Suites
      • Oracle and SAP Surf Side-by-Side in Forrester Wave on Enterprise CRM
      • Sword ciboodle to demonstrate success at Call Centre Expo
      • ciboodle.com gets dedicated U.S. version
      • Sword ciboodle cited as a strong performer in enterprise CRM suites by independent analyst firm
      • Sword ciboodle establishes Chicago HQ, expands leadership team
      • ciboodle launches interact web resource
      • Organizations falling short in delivering the 'customer experience'
      • How to profit from customer intelligence in a downturn
      • ciboodle goes Crazy at the Australian Contact Centre Summit
      • ciboodle features in 2008 CRN Emerging Vendors
      • Nine tips for operation success in the call center
      • Ventana Research study finds organizations lacking in Customer Experience Management capabilities
      • ciboodle set to star at Forrester IT Forum
      • Using Business Processes to Improve Customer Experience
      • As customers are ultimately the key to success for any business, CRM programs are becoming more an
      • Scottish Water hires Atos Origin and Graham Technology to improve its connections service
      • Award-winning CRM from Standard Bank
      • Graham Technology re-named ciboodle
      • Graham Technology becomes ciboodle
      • Graham name is history after ciboodle deal
      • Scottish business must learn to love the shock of the new way of the world
      • Graham Technology becomes ciboodle
      • Scottish Water chooses Graham Technology and Atos Origin to help improve its Customer Connections
      • South Africa's Standard Bank Shares Its Award-Winning Strategy
      • Graham Technology funds computing science scholarship
      • Graham Technology joins SWORD Group
      • Graham Technology Evaluated in Leading Industry Analyst Firm's Magic Quadrant for CRM Customer Servi
      • Graham Technology Evaluated in Leading Industry Analyst Firm's Magic Quadrant for CRM Customer Servi
      • Graham Technology Plotted On Gartner's Magic Quadrant For CRM
      • CRM Excellence Award Given to Graham Client Standard Bank
      • Standard Bank Wins Gartner CRM Excellence Award
      • Standard Bank Wins Gartner CRM Excellence Award
      • Graham Technology evaluated in Gartner's Magic Quadrant for CRM Customer Service
      • Standard Bank wins Gartner CRM Excellence Award
      • Graham Technology to take Gartner CRM Summit by storm
      • GT-X becomes cPP
      • Graham Technology strikes deal with outsourcer Ventura
      • Ventura Selects ciboodle
      • Graham Technology to address key industry issues at European Contact Centre Week
      • Ventura Selects Ciboodle to Enhance Outsourced Customer Management Offering
      • Ventura selects ciboodle to enhance outsourced customer management offering
      • Eskom wins Gold BPM Award for work with Graham Technology
      • South African Energy Giant Eskom Wins Gold Award
      • Eskom wins Gold BPM Award for work with Graham Technology
      • Crazy John's rolls out ciboodle CRM
      • Crazy John's uses CRM to manage Telstra split
      • UK's Graham Technology rolls out CRM for Crazy John's
      • ciboodle launched in Australia with Crazy John's deployment
      • Graham Technology launches ciboodle.com
      • CRM + BPM: A Match Made in Heaven?
      • Contact Center, Platform for Estate Agent Portal Delivered by Graham
      • Graham Technology powers HIP automation website
      • Graham Technology powers HIP automation website
      • Graham Technology powers HIP automation website
      • Graham Technology customer a finalist for BPM Awards
      • 3 keys to the digital future
      • Scotland "needs to map out" a hi-tech strategy
      • The debt mountain
      • Graham Technology recognised at Scottish Software Awards
      • Lock the customer, not the phone: stopping telco churn
      • Vodafone Netherlands goes live with ciboodle
      • Vodafone Netherlands goes live with ciboodle
      • Vodafone Netherlands goes live with ciboodle
      • Vodafone Netherlands deploys ciboodle
      • Falkirk council installs complaints handling system
      • Falkirk council goes live with complaint handling system
      • Graham's Ciboodle Used for CRM by Falkirk Council in Scotland
      • Best of the Best
      • What's the big fuss about process management in CRM?
      • Scottish Council radically overhauls its contact center
      • Public Sector Roundup: Single contact for Scottish council
      • Scottish council rolls out single 'customer interaction' platform
      • Scottish Council revolutionises contact centre with ciboodle
      • Graham Technology up for multiple industry accolades
      • ciboodle awarded Best Product at major industry event
      • ciboodle to celebrate successful first year at Call Centre Expo
      • ciboodle To Celebrate Successful First Year at Call Center Expo
      • ciboodle for the Contact Center Enjoys Successful First Year
      • Ancient Perspectives and How They Should Motivate Us Today!
      • PacifiCorp Upgrades Contact Center With Graham Technology
      • PacifiCorp upgrades contact centre with Graham Technology
      • CRM DIY From Australia, SaaS in New Zealand, Danieli and Infor CRM, Graham and PacifiCorp, WorkLenz
      • PacifiCorp upgrades contact center with Graham Technology
      • U.S. to experience ciboodle at Gartner CRM event
      • GT Strong Performer in Human-Centric BPMS For Banking & Investments writes independent analyst firm
      • Forrester Calls Graham Technology a Strong Performer in Human-Centric BPMS for Banking and Investmen
      • Graham Technology a Strong Performer in Human-Centric BPMS for Banking and Investments writes indepe
      • Call center IT systems are awful
      • A brief history of contact centers: from costs to value
      • Friends Provident Beefs Up Customer Service
      • Friends Provident selects ciboodle to deliver "6 star customer service"
      • Friends Provident Buys Multi-Channel Customer Service Tool
      • Friends Provident Rolls Out ciboodle for 'Six Star Customer Service'
      • ciboodle the best product for delivering live interaction processes says independent analyst firm
      • ciboodle the "best product for delivering live interaction processes" says independent analyst firm
      • Forrester praises ciboodle
      • CRM vendor Graham Technology Placed in Forrester report
      • Graham Technology Offers a Strong Solution for Customer Interaction Processes
      • ScottishPower recognised for online excellence by USWITCH
      • Scottish Power recognised for online excellence by USWITCH
      • USWITCH recognizes ScottishPower's Graham Technology-Driven Online Experience
      • From Drones to Free Agents
      • Making Customer Disssatisfaction Profitable
      • CRM Technology with David Williams
      • Graham Technology launches ciboodle in Africa
      • ciboodle fever hits Edinburgh
      • Graham Technology opens Amsterdam office
      • Graham Technology opens Amsterdam office
      • Graham Technology opens Amsterdam office
      • Graham Technology launches ciboodle in Africa
      • Graham Technology launches ciboodle in Africa
      • Graham Technology Cited as a Leader in Process-Centric CSM by Independent Analyst Firm
      • Graham Technology cited as a leader in process-centric CSM by independent analyst firm
      • Graham Technology cited as a leader in process-centric CSM by independent analyst firm
      • Graham Technology Leads in Process-Centric Customer Service
      • Speech recognition and natural dialogue with virtual agents
      • Graham Technology leads industry A-List in Cannes
      • CRM: a C-level conflict
      • Telkomsel wins best call centre award
      • Graham Technology identified in leading analyst firm's report on contact centre CRM technology
      • Telkomsel boosts contact center software to accommodate growth
      • Telkomsel boosts contact center software to accommodate growth
      • Telkomsel boosts contact centre software to accommodate growth
      • Graham Technology launches new contact centre software in Indonesia
      • Graham Technology wins tender to improve customer service
      • Scottish Council Improves Services for Citizens
      • How credit can build on customer relationships
      • Falkirk Council to boost CRM with ciboodle
      • Graham's CRM ciboodle Tapped for Falkirk Council
      • Falkirk Council appoint CRM specialist to improve customer experience
      • Graham Technology shines at European Contact Centre Week
      • AIB lands Gartner CRM award with help from Graham Technology
      • Graham rings the changes after £5m contract wins
      • HIP PIP horray!
      • Graham Technology and ESPC Combine to Meet the New Challenges in the UK Property Market
      • Graham Technology Offers HIP Help Via ESPC
      • Graham Technology and ESPC combine to meet the new challenges in the UK property market
      • Graham Technology set to wow Gartner CRM Summit
      • It's all about building long-term customer relationships with ciboodle
      • It's all about building long-term customer relationships with ciboodle
      • Is this the end for call center managers?
      • The burning question
      • Graham Technology to participate in Financial Services IT Directors Strategy Meeting
      • Mobile CRM Gets a Boost
      • RNLI nets win on the move
      • BCS Awards: Honouring Individual Excellence
      • Juiced Up Self Help
      • Hot Products: The best technology to watch out for in 2007
      • West Dunbartonshire Council to Deploy Contact Center CRM Software
      • West Dunbartonshire Council to deploy contact centre CRM software
      • Ringing in the changes
      • The whole kit and ciboodle for customer service
      • Buying power
      • Indez delivers global enterprise search engine with support from Graham Technology
      • Graham Technology feature in thought-leading public sector article
      • The Full Kit and Kaboodle (or is it ciboodle?)
      • New Software from Graham Technology
      • Graham Releases out-of-the-Box CRM Bundle
      • Graham Tech Announces CRM, Contact Center ciboodle
      • Graham Technology takes aim at contact centers
      • The whole kit and ciboodle
      • "ciboodle set to boost Graham Technology."
      • Graham Technology unveils ciboodle: Flexible CRM for contact centres
      • Australian Unity invests in Graham Technology
      • Smart Telecom go-live with new contact centre solution from Graham Technology
      • Second time's a charm for 'magic' technology firm
      • Iain Graham Awarded Doctorate
      • Graham Technology 'rev up' for busy events season ahead
      • Graham Technology seeks software whizzes, applauded project leaders and canny analysts...
      • Graham Technology Wins Prestigious Award
      • Scottish technology firm exhibits a special kind of magic for technology analyst
      • Scottish Technology firm create Celtic Connection for Irish Telco
      • Technology Director named Young Director of the Year
      • Graham Technology's headquarters featured in pan-European in-flight magazine.
      • Smart Telecom develops strategic partnership with GT to implement new customer service system
      • Graham Technology Explores Opportunities in Portugal and Spain
      • GT Announces Availability of GT-X on Sun's Award-winning Solaris 10 on x64 Operating System
      • Graham Technology Recognised for International and Individual Excellence
      • Graham Technology Launches Usability Service for Contact Centres
      • Graham Technology's CTO Chairs Leading Mobile Communications Event in Indonesia
      • BBC Radio 4 invites Graham Technology to discuss Advances in Voice Technology
      • Graham Technology Unveils New Product Release
      • Graham Technology Announces Sun Java System Portal Integration
      • Graham Technology Staff Hail India of Inchinnan Top Place to Work
      • The Fastest Growing Telecommunications Company in the World Leads the Way with GT-X
      • Global Telco Leaders Learn about Best Practice at Graham Technology HQ
      • Graham Technology Drive into New Markets
      • Graham Technology Appoints Financial Expert to Increase Industry Knowledge
      • Home-Grown Operations Director Appointed at Graham Technology
    • Press Releases
      • KANA Acquires Contact Center Customer Service Company Ciboodle
      • Sword Ciboodle and CCA Research Call for Participants in Survey on the Smart Service Strategies of the Future Contact Centre
      • Sword Ciboodle Harnesses Technology, Industry Changes to Provide Powerful CRM for the Fortune 500
      • Survey Finds Nearly 60 Percent of Businesses in the US and UK Use Twitter and Facebook for Customer Service
      • Domestic & General Selects Sword Ciboodle to Drive Diversified Customer Service & European Expansion
      • Sword Ciboodle Congratulates Marie Curie Cancer Care and ScottishPower on their Outstanding Industry Recognition
      • Sword Ciboodle Maps Out its 2012 Global Events Schedule
      • Sword Ciboodle Named to Paul Greenberg's 2012 CRM Watchlist for Third Straight Year
      • Sword Ciboodle Makes Room for 2012 Talent with New US Headquarters
      • Sword Ciboodle Enters 2012 with Rapid Global Expansion
      • Sword Ciboodle and thinkJar Call for Participation in Survey on "Social Customer Service"
      • Sword Ciboodle Teams with CSC to Advance Contact Center Operating Models
      • Sword Ciboodle leverages SAS® analytics in new Intelligent Contact Center
      • Forcing Consumers to Use Alternative, "Cost-Saving" Contact Channels Backfires
      • Smart Service Queensland Grows Its Award-Winning Contact Centre on the Sword Ciboodle Platform
      • Sword Ciboodle and Marie Curie Cancer Care Successfully Redefine "Healthcare Customer Service"
      • Richard DeFrancisco, Leading Fortune 500 Executive, Joins Sword Ciboodle as CEO for the Americas
      • Nicor National Selects Sword Ciboodle to Help Manage its Customer Interactions
      • Sword Ciboodle scoops ‘Market Penetrator’ award on CRM Magazine’s 2011 Rising Star List
      • Bally Total Fitness Selects Sword Ciboodle as Lead Contact Center Technology Provider to Reinvigorate their Customer Service Program
      • Sword Ciboodle Cited as Strong Performer by Leading Independent Analyst Firm
      • Sword Ciboodle Shines as a Rising Star on CIO Magazine’s MIS Strategic 100
      • Sword Ciboodle Named to 2011 CRM Watchlist by Paul Greenberg, Again!
      • Sword Ciboodle Names Mitch Lieberman VP of Strategic Marketing
      • Sword Ciboodle Enhances Customer Interactions with New Social CRM Offering
      • Sword Ciboodle and Capgemini Consulting Collaborate to Promote Agent Empowerment
      • Sword Ciboodle Harnesses SAS to Gain Insight into the Mind of the Customer
      • Sword Launches Insurance Division
      • Sword Ciboodle Identifies the Customer Engagement Continuum
      • Sword Ciboodle Named In First Novarica Insurance US CRM Report
      • Australian Unity selects Sword Ciboodle as platform for Customer Experience Management
      • Sony Europe consolidates its CRM application with Sword Ciboodle and Dimension Data
      • Sword Ciboodle voted a Top 10 call center technology
      • Sword Group acquires AgencyPort
      • Sword Ciboodle set to quadruple its Chicago workforce following successful expansion into the U.S.
      • Marie Curie turns to Sword Ciboodle for best patient service
      • Queensland Government departments select Sword Ciboodle to deliver new contact center project
      • Sword Ciboodle delivers value in 15 weeks for BGL Group
      • Sword Group Named to Software Magazine’s Software 500
      • Sword Ciboodle focuses on speed at Call Centre Expo
      • Vistaprint Rolls Out Sword Ciboodle for Enhanced Customer Support
      • Sword Ciboodle join Australia's top CIOs to discuss Process-Centric CRM
      • Insurance a hot market for customer service technology says Sword Ciboodle
      • ISM names Sword Ciboodle a Top 15 enterprise CRM product
      • Sword Ciboodle strikes deal with Admiral
      • Sword Ciboodle Evaluated in Leading Industry Analyst Firm’s Magic Quadrant for CRM Customer Service
      • Sword Ciboodle hailed as a Rising Star by CRM magazine
      • Vhi Healthcare rolls out Sword Ciboodle for world-class customer service
      • BGL Group chooses Sword Ciboodle for advanced CRM
      • Sword Ciboodle to demonstrate, educate and celebrate at Gartner CRM Summit
      • Sword Ciboodle celebrates record year in Australia
      • Sword Ciboodle Receives 2008 Product of the Year Award Presented by Customer Interaction Solutions Magazine
      • Sword Ciboodle gets a new look for the road ahead
      • Sword Ciboodle hosts executive lunch with Forrester Research
      • Sword Ciboodle makes Top 10 call centre software list
      • Nutricia rolls out Sword ciboodle for multi-channel CRM
      • Sword ciboodle cited as the sole leader in process-centric customer service software by independent analyst firm
      • Sword ciboodle seals strategic global partnership with Cognizant
      • Sword ciboodle to demonstrate success at Call Centre Expo
      • ciboodle.com gets dedicated U.S. version
      • Sword ciboodle cited as a strong performer in enterprise CRM suites by independent analyst firm
      • Sword ciboodle establishes Chicago HQ, expands leadership team
      • ciboodle launches interact web resource
      • ciboodle goes Crazy at the Australian Contact Centre Summit
      • Ventana Research study finds organizations lacking in Customer Experience Management capabilities
      • ciboodle set to star at Forrester IT Forum
      • Graham Technology becomes ciboodle
      • Scottish Water chooses Graham Technology and Atos Origin to help improve its Customer Connections
      • Graham Technology funds computing science scholarship
      • Graham Technology joins SWORD Group
      • Graham Technology evaluated in Gartner's Magic Quadrant for CRM Customer Service
      • Standard Bank wins Gartner CRM Excellence Award
      • Graham Technology to take Gartner CRM Summit by storm
      • GT-X becomes cPP
      • Graham Technology to address key industry issues at European Contact Centre Week
      • Ventura selects ciboodle to enhance outsourced customer management offering
      • Eskom wins Gold BPM Award for work with Graham Technology
      • ciboodle launched in Australia with Crazy John's deployment
      • Graham Technology launches ciboodle.com
      • Graham Technology powers HIP automation website
      • Graham Technology customer a finalist for BPM Awards
      • Graham Technology recognised at Scottish Software Awards
      • Vodafone Netherlands goes live with ciboodle
      • Scottish Council revolutionises contact centre with ciboodle
      • Graham Technology up for multiple industry accolades
      • ciboodle awarded Best Product at major industry event
      • ciboodle to celebrate successful first year at Call Centre Expo
      • PacifiCorp upgrades contact centre with Graham Technology
      • U.S. to experience ciboodle at Gartner CRM event
      • GT Strong Performer in Human-Centric BPMS For Banking & Investments writes independent analyst firm
      • Friends Provident selects ciboodle to deliver "6 star customer service"
      • ciboodle the "best product for delivering live interaction processes" says independent analyst firm
      • ScottishPower recognised for online excellence by USWITCH
      • ciboodle fever hits Edinburgh
      • Graham Technology opens Amsterdam office
      • Graham Technology launches ciboodle in Africa
      • Graham Technology cited as a leader in process-centric CSM by independent analyst firm
      • Graham Technology leads industry A-List in Cannes
      • Telkomsel wins best call centre award
      • Graham Technology identified in leading analyst firm's report on contact centre CRM technology
      • Telkomsel boosts contact centre software to accommodate growth
      • Graham Technology launches new contact centre software in Indonesia
      • Falkirk Council to boost CRM with ciboodle
      • Graham Technology shines at European Contact Centre Week
      • AIB lands Gartner CRM award with help from Graham Technology
      • Graham Technology and ESPC combine to meet the new challenges in the UK property market
      • Graham Technology set to wow Gartner CRM Summit
      • It's all about building long-term customer relationships with ciboodle
      • Graham Technology to participate in Financial Services IT Directors Strategy Meeting
      • West Dunbartonshire Council to deploy contact centre CRM software
      • Indez delivers global enterprise search engine with support from Graham Technology
      • Graham Technology feature in thought-leading public sector article
      • Graham Technology unveils ciboodle: Flexible CRM for contact centres
      • Australian Unity invests in Graham Technology
      • Smart Telecom go-live with new contact centre solution from Graham Technology
      • Second time's a charm for 'magic' technology firm
      • Iain Graham Awarded Doctorate
      • Graham Technology 'rev up' for busy events season ahead
      • Graham Technology seeks software whizzes, applauded project leaders and canny analysts...
      • Graham Technology Wins Prestigious Award
      • Scottish technology firm exhibits a special kind of magic for technology analyst
      • Scottish Technology firm create Celtic Connection for Irish Telco
      • Technology Director named Young Director of the Year
      • Graham Technology's headquarters featured in pan-European in-flight magazine.
      • Smart Telecom develops strategic partnership with GT to implement new customer service system
      • Graham Technology Explores Opportunities in Portugal and Spain
      • GT Announces Availability of GT-X on Sun's Award-winning Solaris 10 on x64 Operating System
      • Graham Technology Recognised for International and Individual Excellence
      • Graham Technology Launches Usability Service for Contact Centres
      • Graham Technology's CTO Chairs Leading Mobile Communications Event in Indonesia
      • BBC Radio 4 invites Graham Technology to discuss Advances in Voice Technology
      • Graham Technology Unveils New Product Release
      • Graham Technology Announces Sun Java System Portal Integration
      • Graham Technology Staff Hail India of Inchinnan Top Place to Work
      • The Fastest Growing Telecommunications Company in the World Leads the Way with GT-X
      • Global Telco Leaders Learn about Best Practice at Graham Technology HQ
      • Graham Technology Drive into New Markets
      • Graham Technology Appoints Financial Expert to Increase Industry Knowledge
      • Home-Grown Operations Director Appointed at Graham Technology
    • Media Coverage
      • BA Use of Google Images Similar to Other’s Efforts to Enhance Experience of Top Customers
      • Avoiding Hail When Cloud Hopping
      • The Social Education: Studying Social to Learn About Customers
      • CRM Investment ramp due to social media and smart mobility
      • Customer Service Turning to Twitter, Facebook
      • Social Media Heightens Customer Service Opportunities, Risks
      • Social Customer Service: Keep Calm – you’ve been here before
      • Survey Says Social Customer Service is Popular but Messy
      • Sixty Percent of Firms Use Social Media for Customer Support
      • Challenges can hinder CRM success
      • Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview
      • Marie Curie Cancer Care Transformed its Nursing Referral Center
      • Improving Customer Satisfaction Through Employee Engagement
      • Pinterest Is A Man, Baby!
      • 5 things I’ve learned operating in a new customer landscape
      • Sword Ciboodle – One More BPM-Centric CRM Provider
      • Why Taking Process-Centric Approach to CRM Makes Sense
      • One Customer Relationship Style Does Not Fit All
      • Best Practices for Social CRM are bunkum!
      • Lynn Costlow, Vice President of Customer Service at U.S. Cellular and Mitch Lieberman, VP Market Strategy at Sword Ciboodle, discussed the importance of strong customer service
      • 8 CRM Trends That You Need to Watch
      • CRM Watchlist 2012 Winners – Customer Service Strikes Again
      • What Are We Talking About When We Talk About Engagement?
      • Why Multi Channel Must Also Be Multi Choice
      • Socialising banking: unravelling the complexities of enagement
      • The Holiday Help Desk Stress Test
      • Delivering Better Service, Faster.
      • Wrapping the Multichannel Customer Holiday Experience with a Bow
      • (CXM) Channel Match: Are You Talking Where Your Customers are Listening?
      • Contact centers improving customer service by expanding agents' role
      • Limiting channel choice costs money
      • The ‘prehistoric’ top cop and his contact center evolution
      • Executive Interview Series with Sword Ciboodle | CRM Evolution 2011
      • Nicor manages customer experience from the inside out
      • Bally Total Fitness pumps up CRM
      • Bally Total Fitness Gets Its CRM Into Shape
      • The Importance of Positive Customer Service Experiences
      • Video - Mitch Lieberman: Why social CRM demands coordination before collaboration
      • Can you control the message?
      • Customer Service Hits the Gym
      • Video: How process-centricity supports the service renaissance
      • The Real Reasons Why People Yell at Customer Service Reps
      • Sword Ciboodle is named 2011 Rising Star by CRM Magazine
      • Mortgage Technology Magazine
      • Destination CRM: Sword Ciboodle Appoints Mitch Lieberman as VP of Strategic Marketing
      • Chicago Tribune
      • Small-business advice: Contract negotiation tips
      • CRM and the Social Media Conversation
      • Choose Your Channel
      • CRM Buyer's Guide: Which Enterprise CRM Tool Is Right for You?
      • BPM, Meet CRM. CRM, Meet BPM.
      • Interacting With the Connected Customer: Don't Forget the Cake
      • Self-Serving Generation ''Right Now''
      • CRM the jewel in Policelink crown
      • SCRMish Thoughts - A Look Back at 1st Half of 2010
      • CRM Magazine say that SAS + Sword Ciboodle will revamp the contact center & covers the Ciboodle Crowd launch
      • Ciboodle Crowd demo at SearchCRM.com
      • Independent analyst Marshall Lager covers Ciboodle Crowd & SAS
      • Sword Ciboodle and Capgemini collaborate for 'next generation' of agent desktops
      • SAS and Sword Ciboodle Partner Up
      • You Won't Find Knowledge in a Knowledge Base and Your Customers Don't Read From Your Sales Script
      • CRM Sword-Play With Ciboodle, A Peek At The Process-Centric Ciboodle CRM Suite
      • Media Coverage Highlights
      • The Emerging Customer Engagement Continuum
      • Tech staff form scrum to ensure project performance
      • Sony Europe beefs up CRM with Sword Ciboodle
      • Sony consolidates its CRM application
      • Paul Greenberg cites Sword Ciboodle as his 'Find of the Year'
      • What exactly is a “360-degree view of the customer”?
      • Bridging the customer relationship void
      • The Top 10 Call Centre Technology for 2009 - the results
      • Call Centre Helper Magazine covers Marie Curie success
      • Queensland Police builds "non-urgent" contact center
      • Queensland Government Departments Select Sword Ciboodle
      • Sword Ciboodle Rolls Out a Correspondence-handling project for BGL Group
      • Supercharge Crm With Three Technologies
      • What To Look For When Buying A Contact Centre Desktop Application
      • Healing the Sick
      • Making Contact
      • Vistaprint Rolls Out Sword Ciboodle
      • Healing the Sick
      • Adapting to Change with BPMN
      • How CEM can nourish lean CRM
      • Supercharge Your CRM
      • The Key to Keeping Customers Is Getting to Know Them
      • Outbound becomes the in-thing
      • CRM Provider Sword Ciboodle IDs Insurance as a Hot Market for Customer Service Technology
      • Insurance a hot market for customer service technology
      • Sears Transforms the Contact Center Experience
      • Crossing the Pond
      • Sword Ciboodle a Top 15 enterprise CRM product
      • Agents of Change: CCF Roundtable
      • Admiral Group Selects Sword Ciboodle’s CRM Platform
      • Admiral selects software provider
      • Admiral sees new CRM platform on the horizon
      • Sword Ciboodle Makes Gartner's Magic Quadrant
      • ISM's Top 15 Arrives - and Exceeds 15
      • CRM: Complex Needs, Challenging Responses
      • The 2009 CRM Service Awards: Rising Stars -- Sword Ciboodle: Crossing the Pond
      • Focus on Customer Wins in Downturn
      • Vhi Healthcare rolls out Sword Ciboodle for world-class customer service
      • Sword Ciboodle - Yes, That's Their Real Name
      • CRM: Complex Needs, Challenging Responses
      • Gartner CRM Summit: Vendors Vs Gartner
      • Comparethemarket.com owner to roll out new CRM system
      • Comparethemarket.com parent BGL invests in new CRM platform
      • Sword Ciboodle Offer Timely Customer Loyalty Tips
      • Process: The Key to Customer Centricity
      • Improving First-Contact Resolution in a Multichannel Environment
      • Customer Experience 101: Strategies, Tactics and Weapons for Successful CEM Initiatives
      • Sword Ciboodle Receives British Notice
      • The Top 10 Call Center Software
      • Baby food giant enhances multichannel CRM
      • On guard! Sword Ciboodle passes Forrester test
      • Focus on the customer and win in the downturn
      • Crunching the data
      • The Big Question: Vendors' Views - Instalment Six
      • Looking for U.S. growth with biz software
      • Sword ciboodle takes Chicago
      • CRM Ambitions for North America Spur Sword Ciboodle's Chicago Office
      • The king of the call centers
      • Sword ciboodle Cited As A Strong Performer In Enterprise CRM Suites
      • Oracle and SAP Surf Side-by-Side in Forrester Wave on Enterprise CRM
      • Organizations falling short in delivering the 'customer experience'
      • How to profit from customer intelligence in a downturn
      • ciboodle features in 2008 CRN Emerging Vendors
      • Nine tips for operation success in the call center
      • Using Business Processes to Improve Customer Experience
      • As customers are ultimately the key to success for any business, CRM programs are becoming more an
      • Scottish Water hires Atos Origin and Graham Technology to improve its connections service
      • Award-winning CRM from Standard Bank
      • Graham Technology re-named ciboodle
      • Graham Technology becomes ciboodle
      • Graham name is history after ciboodle deal
      • Scottish business must learn to love the shock of the new way of the world
      • South Africa's Standard Bank Shares Its Award-Winning Strategy
      • Graham Technology Evaluated in Leading Industry Analyst Firm's Magic Quadrant for CRM Customer Servi
      • Graham Technology Evaluated in Leading Industry Analyst Firm's Magic Quadrant for CRM Customer Servi
      • Graham Technology Plotted On Gartner's Magic Quadrant For CRM
      • CRM Excellence Award Given to Graham Client Standard Bank
      • Standard Bank Wins Gartner CRM Excellence Award
      • Standard Bank Wins Gartner CRM Excellence Award
      • Graham Technology strikes deal with outsourcer Ventura
      • Ventura Selects ciboodle
      • Ventura Selects Ciboodle to Enhance Outsourced Customer Management Offering
      • Eskom wins Gold BPM Award for work with Graham Technology
      • South African Energy Giant Eskom Wins Gold Award
      • Crazy John's rolls out ciboodle CRM
      • Crazy John's uses CRM to manage Telstra split
      • UK's Graham Technology rolls out CRM for Crazy John's
      • CRM + BPM: A Match Made in Heaven?
      • Contact Center, Platform for Estate Agent Portal Delivered by Graham
      • Graham Technology powers HIP automation website
      • Graham Technology powers HIP automation website
      • 3 keys to the digital future
      • Scotland "needs to map out" a hi-tech strategy
      • The debt mountain
      • Lock the customer, not the phone: stopping telco churn
      • Vodafone Netherlands goes live with ciboodle
      • Vodafone Netherlands goes live with ciboodle
      • Vodafone Netherlands deploys ciboodle
      • Falkirk council installs complaints handling system
      • Falkirk council goes live with complaint handling system
      • Graham's Ciboodle Used for CRM by Falkirk Council in Scotland
      • Best of the Best
      • What's the big fuss about process management in CRM?
      • Scottish Council radically overhauls its contact center
      • Public Sector Roundup: Single contact for Scottish council
      • Scottish council rolls out single 'customer interaction' platform
      • ciboodle To Celebrate Successful First Year at Call Center Expo
      • ciboodle for the Contact Center Enjoys Successful First Year
      • Ancient Perspectives and How They Should Motivate Us Today!
      • PacifiCorp Upgrades Contact Center With Graham Technology
      • CRM DIY From Australia, SaaS in New Zealand, Danieli and Infor CRM, Graham and PacifiCorp, WorkLenz
      • PacifiCorp upgrades contact center with Graham Technology
      • Forrester Calls Graham Technology a Strong Performer in Human-Centric BPMS for Banking and Investmen
      • Graham Technology a Strong Performer in Human-Centric BPMS for Banking and Investments writes indepe
      • Call center IT systems are awful
      • A brief history of contact centers: from costs to value
      • Friends Provident Beefs Up Customer Service
      • Friends Provident Buys Multi-Channel Customer Service Tool
      • Friends Provident Rolls Out ciboodle for 'Six Star Customer Service'
      • ciboodle the best product for delivering live interaction processes says independent analyst firm
      • Forrester praises ciboodle
      • CRM vendor Graham Technology Placed in Forrester report
      • Graham Technology Offers a Strong Solution for Customer Interaction Processes
      • Scottish Power recognised for online excellence by USWITCH
      • USWITCH recognizes ScottishPower's Graham Technology-Driven Online Experience
      • From Drones to Free Agents
      • Making Customer Disssatisfaction Profitable
      • CRM Technology with David Williams
      • Graham Technology launches ciboodle in Africa
      • Graham Technology opens Amsterdam office
      • Graham Technology opens Amsterdam office
      • Graham Technology launches ciboodle in Africa
      • Graham Technology Cited as a Leader in Process-Centric CSM by Independent Analyst Firm
      • Graham Technology cited as a leader in process-centric CSM by independent analyst firm
      • Graham Technology Leads in Process-Centric Customer Service
      • Speech recognition and natural dialogue with virtual agents
      • CRM: a C-level conflict
      • Telkomsel boosts contact center software to accommodate growth
      • Telkomsel boosts contact center software to accommodate growth
      • Graham Technology wins tender to improve customer service
      • Scottish Council Improves Services for Citizens
      • How credit can build on customer relationships
      • Graham's CRM ciboodle Tapped for Falkirk Council
      • Falkirk Council appoint CRM specialist to improve customer experience
      • Graham rings the changes after £5m contract wins
      • HIP PIP horray!
      • Graham Technology and ESPC Combine to Meet the New Challenges in the UK Property Market
      • Graham Technology Offers HIP Help Via ESPC
      • It's all about building long-term customer relationships with ciboodle
      • Is this the end for call center managers?
      • The burning question
      • Mobile CRM Gets a Boost
      • RNLI nets win on the move
      • BCS Awards: Honouring Individual Excellence
      • Juiced Up Self Help
      • Hot Products: The best technology to watch out for in 2007
      • West Dunbartonshire Council to Deploy Contact Center CRM Software
      • Ringing in the changes
      • The whole kit and ciboodle for customer service
      • Buying power
      • The Full Kit and Kaboodle (or is it ciboodle?)
      • New Software from Graham Technology
      • Graham Releases out-of-the-Box CRM Bundle
      • Graham Tech Announces CRM, Contact Center ciboodle
      • Graham Technology takes aim at contact centers
      • The whole kit and ciboodle
      • "ciboodle set to boost Graham Technology."
    • Press Kit
    • KANA Acquires Contact Center Customer Service Company Ciboodle
    • BA Use of Google Images Similar to Other’s Efforts to Enhance Experience of Top Customers
    • Avoiding Hail When Cloud Hopping
    • Sword Ciboodle and CCA Research Call for Participants in Survey on the Smart Service Strategies of the Future Contact Centre
    • Sword Ciboodle Harnesses Technology, Industry Changes to Provide Powerful CRM for the Fortune 500
    • The Social Education: Studying Social to Learn About Customers
    • CRM Investment ramp due to social media and smart mobility
    • Customer Service Turning to Twitter, Facebook
    • Social Media Heightens Customer Service Opportunities, Risks
    • Social Customer Service: Keep Calm – you’ve been here before
    • Survey Says Social Customer Service is Popular but Messy
    • Sixty Percent of Firms Use Social Media for Customer Support
    • Survey Finds Nearly 60 Percent of Businesses in the US and UK Use Twitter and Facebook for Customer Service
    • Challenges can hinder CRM success
    • Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview
    • Marie Curie Cancer Care Transformed its Nursing Referral Center
    • Domestic & General Selects Sword Ciboodle to Drive Diversified Customer Service & European Expansion
    • Improving Customer Satisfaction Through Employee Engagement
    • Pinterest Is A Man, Baby!
    • Sword Ciboodle Congratulates Marie Curie Cancer Care and ScottishPower on their Outstanding Industry Recognition
    • 5 things I’ve learned operating in a new customer landscape
    • Sword Ciboodle – One More BPM-Centric CRM Provider
    • Why Taking Process-Centric Approach to CRM Makes Sense
    • One Customer Relationship Style Does Not Fit All
    • Best Practices for Social CRM are bunkum!
    • Lynn Costlow, Vice President of Customer Service at U.S. Cellular and Mitch Lieberman, VP Market Strategy at Sword Ciboodle, discussed the importance of strong customer service
    • Sword Ciboodle Maps Out its 2012 Global Events Schedule
    • 8 CRM Trends That You Need to Watch
    • CRM Watchlist 2012 Winners – Customer Service Strikes Again
    • Sword Ciboodle Named to Paul Greenberg's 2012 CRM Watchlist for Third Straight Year
    • What Are We Talking About When We Talk About Engagement?
    • Sword Ciboodle Makes Room for 2012 Talent with New US Headquarters
    • Sword Ciboodle Enters 2012 with Rapid Global Expansion
    • Why Multi Channel Must Also Be Multi Choice
    • Socialising banking: unravelling the complexities of enagement
    • The Holiday Help Desk Stress Test
    • Delivering Better Service, Faster.
    • Sword Ciboodle and thinkJar Call for Participation in Survey on "Social Customer Service"
    • Sword Ciboodle Teams with CSC to Advance Contact Center Operating Models
    • Wrapping the Multichannel Customer Holiday Experience with a Bow
    • Sword Ciboodle leverages SAS® analytics in new Intelligent Contact Center
    • (CXM) Channel Match: Are You Talking Where Your Customers are Listening?
    • Contact centers improving customer service by expanding agents' role
    • Limiting channel choice costs money
    • The ‘prehistoric’ top cop and his contact center evolution
    • Executive Interview Series with Sword Ciboodle | CRM Evolution 2011
    • Forcing Consumers to Use Alternative, "Cost-Saving" Contact Channels Backfires
    • Smart Service Queensland Grows Its Award-Winning Contact Centre on the Sword Ciboodle Platform
    • Sword Ciboodle and Marie Curie Cancer Care Successfully Redefine "Healthcare Customer Service"
    • Nicor manages customer experience from the inside out
    • Richard DeFrancisco, Leading Fortune 500 Executive, Joins Sword Ciboodle as CEO for the Americas
    • Bally Total Fitness pumps up CRM
    • Bally Total Fitness Gets Its CRM Into Shape
    • Nicor National Selects Sword Ciboodle to Help Manage its Customer Interactions
    • The Importance of Positive Customer Service Experiences
    • Video - Mitch Lieberman: Why social CRM demands coordination before collaboration
    • Can you control the message?
    • Customer Service Hits the Gym
    • Video: How process-centricity supports the service renaissance
    • The Real Reasons Why People Yell at Customer Service Reps
    • Sword Ciboodle scoops ‘Market Penetrator’ award on CRM Magazine’s 2011 Rising Star List
    • Sword Ciboodle is named 2011 Rising Star by CRM Magazine
    • Bally Total Fitness Selects Sword Ciboodle as Lead Contact Center Technology Provider to Reinvigorate their Customer Service Program
    • Mortgage Technology Magazine
    • Sword Ciboodle Cited as Strong Performer by Leading Independent Analyst Firm
    • Destination CRM: Sword Ciboodle Appoints Mitch Lieberman as VP of Strategic Marketing
    • Sword Ciboodle Shines as a Rising Star on CIO Magazine’s MIS Strategic 100
    • Sword Ciboodle Named to 2011 CRM Watchlist by Paul Greenberg, Again!
    • Chicago Tribune
    • Sword Ciboodle Names Mitch Lieberman VP of Strategic Marketing
    • Small-business advice: Contract negotiation tips
    • CRM and the Social Media Conversation
    • Choose Your Channel
    • CRM Buyer's Guide: Which Enterprise CRM Tool Is Right for You?
    • BPM, Meet CRM. CRM, Meet BPM.
    • Interacting With the Connected Customer: Don't Forget the Cake
    • Self-Serving Generation ''Right Now''
    • CRM the jewel in Policelink crown
    • SCRMish Thoughts - A Look Back at 1st Half of 2010
    • CRM Magazine say that SAS + Sword Ciboodle will revamp the contact center & covers the Ciboodle Crowd launch
    • Ciboodle Crowd demo at SearchCRM.com
    • Independent analyst Marshall Lager covers Ciboodle Crowd & SAS
    • Sword Ciboodle Enhances Customer Interactions with New Social CRM Offering
    • Sword Ciboodle and Capgemini collaborate for 'next generation' of agent desktops
    • Sword Ciboodle and Capgemini Consulting Collaborate to Promote Agent Empowerment
    • SAS and Sword Ciboodle Partner Up
    • Sword Ciboodle Harnesses SAS to Gain Insight into the Mind of the Customer
    • You Won't Find Knowledge in a Knowledge Base and Your Customers Don't Read From Your Sales Script
    • Sword Launches Insurance Division
    • CRM Sword-Play With Ciboodle, A Peek At The Process-Centric Ciboodle CRM Suite
    • Media Coverage Highlights
    • Sword Ciboodle Identifies the Customer Engagement Continuum
    • The Emerging Customer Engagement Continuum
    • Sword Ciboodle Named In First Novarica Insurance US CRM Report
    • Australian Unity selects Sword Ciboodle as platform for Customer Experience Management
    • Tech staff form scrum to ensure project performance
    • Sony Europe beefs up CRM with Sword Ciboodle
    • Sony consolidates its CRM application
    • Sony Europe consolidates its CRM application with Sword Ciboodle and Dimension Data
    • Paul Greenberg cites Sword Ciboodle as his 'Find of the Year'
    • What exactly is a “360-degree view of the customer”?
    • Bridging the customer relationship void
    • The Top 10 Call Centre Technology for 2009 - the results
    • Sword Ciboodle voted a Top 10 call center technology
    • Sword Group acquires AgencyPort
    • Call Centre Helper Magazine covers Marie Curie success
    • Sword Ciboodle set to quadruple its Chicago workforce following successful expansion into the U.S.
    • Marie Curie turns to Sword Ciboodle for best patient service
    • Queensland Government departments select Sword Ciboodle to deliver new contact center project
    • Queensland Police builds "non-urgent" contact center
    • Queensland Government Departments Select Sword Ciboodle
    • Sword Ciboodle Rolls Out a Correspondence-handling project for BGL Group
    • Sword Ciboodle delivers value in 15 weeks for BGL Group
    • Sword Group Named to Software Magazine’s Software 500
    • Supercharge Crm With Three Technologies
    • Sword Ciboodle focuses on speed at Call Centre Expo
    • What To Look For When Buying A Contact Centre Desktop Application
    • Healing the Sick
    • Making Contact
    • Vistaprint Rolls Out Sword Ciboodle
    • Vistaprint Rolls Out Sword Ciboodle for Enhanced Customer Support
    • Healing the Sick
    • Adapting to Change with BPMN
    • How CEM can nourish lean CRM
    • Supercharge Your CRM
    • Sword Ciboodle join Australia's top CIOs to discuss Process-Centric CRM
    • The Key to Keeping Customers Is Getting to Know Them
    • Outbound becomes the in-thing
    • CRM Provider Sword Ciboodle IDs Insurance as a Hot Market for Customer Service Technology
    • Insurance a hot market for customer service technology
    • Insurance a hot market for customer service technology says Sword Ciboodle
    • Sears Transforms the Contact Center Experience
    • Crossing the Pond
    • Sword Ciboodle a Top 15 enterprise CRM product
    • ISM names Sword Ciboodle a Top 15 enterprise CRM product
    • Agents of Change: CCF Roundtable
    • Admiral Group Selects Sword Ciboodle’s CRM Platform
    • Admiral selects software provider
    • Admiral sees new CRM platform on the horizon
    • Sword Ciboodle Makes Gartner's Magic Quadrant
    • Sword Ciboodle strikes deal with Admiral
    • Sword Ciboodle Evaluated in Leading Industry Analyst Firm’s Magic Quadrant for CRM Customer Service
    • ISM's Top 15 Arrives - and Exceeds 15
    • CRM: Complex Needs, Challenging Responses
    • The 2009 CRM Service Awards: Rising Stars -- Sword Ciboodle: Crossing the Pond
    • Focus on Customer Wins in Downturn
    • Sword Ciboodle hailed as a Rising Star by CRM magazine
    • Vhi Healthcare rolls out Sword Ciboodle for world-class customer service
    • Sword Ciboodle - Yes, That's Their Real Name
    • Vhi Healthcare rolls out Sword Ciboodle for world-class customer service
    • CRM: Complex Needs, Challenging Responses
    • Gartner CRM Summit: Vendors Vs Gartner
    • Comparethemarket.com owner to roll out new CRM system
    • Comparethemarket.com parent BGL invests in new CRM platform
    • BGL Group chooses Sword Ciboodle for advanced CRM
    • Sword Ciboodle to demonstrate, educate and celebrate at Gartner CRM Summit
    • Sword Ciboodle Offer Timely Customer Loyalty Tips
    • Process: The Key to Customer Centricity
    • Improving First-Contact Resolution in a Multichannel Environment
    • Sword Ciboodle celebrates record year in Australia
    • Sword Ciboodle Receives 2008 Product of the Year Award Presented by Customer Interaction Solutions Magazine
    • Sword Ciboodle gets a new look for the road ahead
    • Sword Ciboodle hosts executive lunch with Forrester Research
    • Customer Experience 101: Strategies, Tactics and Weapons for Successful CEM Initiatives
    • Sword Ciboodle Receives British Notice
    • Sword Ciboodle makes Top 10 call centre software list
    • The Top 10 Call Center Software
    • Baby food giant enhances multichannel CRM
    • Nutricia rolls out Sword ciboodle for multi-channel CRM
    • On guard! Sword Ciboodle passes Forrester test
    • Focus on the customer and win in the downturn
    • Sword ciboodle cited as the sole leader in process-centric customer service software by independent analyst firm
    • Crunching the data
    • The Big Question: Vendors' Views - Instalment Six
    • Sword ciboodle seals strategic global partnership with Cognizant
    • Looking for U.S. growth with biz software
    • Sword ciboodle takes Chicago
    • CRM Ambitions for North America Spur Sword Ciboodle's Chicago Office
    • The king of the call centers
    • Sword ciboodle Cited As A Strong Performer In Enterprise CRM Suites
    • Oracle and SAP Surf Side-by-Side in Forrester Wave on Enterprise CRM
    • Sword ciboodle to demonstrate success at Call Centre Expo
    • ciboodle.com gets dedicated U.S. version
    • Sword ciboodle cited as a strong performer in enterprise CRM suites by independent analyst firm
    • Sword ciboodle establishes Chicago HQ, expands leadership team
    • ciboodle launches interact web resource
    • Organizations falling short in delivering the 'customer experience'
    • How to profit from customer intelligence in a downturn
    • ciboodle goes Crazy at the Australian Contact Centre Summit
    • ciboodle features in 2008 CRN Emerging Vendors
    • Nine tips for operation success in the call center
    • Ventana Research study finds organizations lacking in Customer Experience Management capabilities
    • ciboodle set to star at Forrester IT Forum
    • Using Business Processes to Improve Customer Experience
    • As customers are ultimately the key to success for any business, CRM programs are becoming more an
    • Scottish Water hires Atos Origin and Graham Technology to improve its connections service
    • Award-winning CRM from Standard Bank
    • Graham Technology re-named ciboodle
    • Graham Technology becomes ciboodle
    • Graham name is history after ciboodle deal
    • Scottish business must learn to love the shock of the new way of the world
    • Graham Technology becomes ciboodle
    • Scottish Water chooses Graham Technology and Atos Origin to help improve its Customer Connections
    • South Africa's Standard Bank Shares Its Award-Winning Strategy
    • Graham Technology funds computing science scholarship
    • Graham Technology joins SWORD Group
    • Graham Technology Evaluated in Leading Industry Analyst Firm's Magic Quadrant for CRM Customer Servi
    • Graham Technology Evaluated in Leading Industry Analyst Firm's Magic Quadrant for CRM Customer Servi
    • Graham Technology Plotted On Gartner's Magic Quadrant For CRM
    • CRM Excellence Award Given to Graham Client Standard Bank
    • Standard Bank Wins Gartner CRM Excellence Award
    • Standard Bank Wins Gartner CRM Excellence Award
    • Graham Technology evaluated in Gartner's Magic Quadrant for CRM Customer Service
    • Standard Bank wins Gartner CRM Excellence Award
    • Graham Technology to take Gartner CRM Summit by storm
    • GT-X becomes cPP
    • Graham Technology strikes deal with outsourcer Ventura
    • Ventura Selects ciboodle
    • Graham Technology to address key industry issues at European Contact Centre Week
    • Ventura Selects Ciboodle to Enhance Outsourced Customer Management Offering
    • Ventura selects ciboodle to enhance outsourced customer management offering
    • Eskom wins Gold BPM Award for work with Graham Technology
    • South African Energy Giant Eskom Wins Gold Award
    • Eskom wins Gold BPM Award for work with Graham Technology
    • Crazy John's rolls out ciboodle CRM
    • Crazy John's uses CRM to manage Telstra split
    • UK's Graham Technology rolls out CRM for Crazy John's
    • ciboodle launched in Australia with Crazy John's deployment
    • Graham Technology launches ciboodle.com
    • CRM + BPM: A Match Made in Heaven?
    • Contact Center, Platform for Estate Agent Portal Delivered by Graham
    • Graham Technology powers HIP automation website
    • Graham Technology powers HIP automation website
    • Graham Technology powers HIP automation website
    • Graham Technology customer a finalist for BPM Awards
    • 3 keys to the digital future
    • Scotland "needs to map out" a hi-tech strategy
    • The debt mountain
    • Graham Technology recognised at Scottish Software Awards
    • Lock the customer, not the phone: stopping telco churn
    • Vodafone Netherlands goes live with ciboodle
    • Vodafone Netherlands goes live with ciboodle
    • Vodafone Netherlands goes live with ciboodle
    • Vodafone Netherlands deploys ciboodle
    • Falkirk council installs complaints handling system
    • Falkirk council goes live with complaint handling system
    • Graham's Ciboodle Used for CRM by Falkirk Council in Scotland
    • Best of the Best
    • What's the big fuss about process management in CRM?
    • Scottish Council radically overhauls its contact center
    • Public Sector Roundup: Single contact for Scottish council
    • Scottish council rolls out single 'customer interaction' platform
    • Scottish Council revolutionises contact centre with ciboodle
    • Graham Technology up for multiple industry accolades
    • ciboodle awarded Best Product at major industry event
    • ciboodle to celebrate successful first year at Call Centre Expo
    • ciboodle To Celebrate Successful First Year at Call Center Expo
    • ciboodle for the Contact Center Enjoys Successful First Year
    • Ancient Perspectives and How They Should Motivate Us Today!
    • PacifiCorp Upgrades Contact Center With Graham Technology
    • PacifiCorp upgrades contact centre with Graham Technology
    • CRM DIY From Australia, SaaS in New Zealand, Danieli and Infor CRM, Graham and PacifiCorp, WorkLenz
    • PacifiCorp upgrades contact center with Graham Technology
    • U.S. to experience ciboodle at Gartner CRM event
    • GT Strong Performer in Human-Centric BPMS For Banking & Investments writes independent analyst firm
    • Forrester Calls Graham Technology a Strong Performer in Human-Centric BPMS for Banking and Investmen
    • Graham Technology a Strong Performer in Human-Centric BPMS for Banking and Investments writes indepe
    • Call center IT systems are awful
    • A brief history of contact centers: from costs to value
    • Friends Provident Beefs Up Customer Service
    • Friends Provident selects ciboodle to deliver "6 star customer service"
    • Friends Provident Buys Multi-Channel Customer Service Tool
    • Friends Provident Rolls Out ciboodle for 'Six Star Customer Service'
    • ciboodle the best product for delivering live interaction processes says independent analyst firm
    • ciboodle the "best product for delivering live interaction processes" says independent analyst firm
    • Forrester praises ciboodle
    • CRM vendor Graham Technology Placed in Forrester report
    • Graham Technology Offers a Strong Solution for Customer Interaction Processes
    • ScottishPower recognised for online excellence by USWITCH
    • Scottish Power recognised for online excellence by USWITCH
    • USWITCH recognizes ScottishPower's Graham Technology-Driven Online Experience
    • From Drones to Free Agents
    • Making Customer Disssatisfaction Profitable
    • CRM Technology with David Williams
    • Graham Technology launches ciboodle in Africa
    • ciboodle fever hits Edinburgh
    • Graham Technology opens Amsterdam office
    • Graham Technology opens Amsterdam office
    • Graham Technology opens Amsterdam office
    • Graham Technology launches ciboodle in Africa
    • Graham Technology launches ciboodle in Africa
    • Graham Technology Cited as a Leader in Process-Centric CSM by Independent Analyst Firm
    • Graham Technology cited as a leader in process-centric CSM by independent analyst firm
    • Graham Technology cited as a leader in process-centric CSM by independent analyst firm
    • Graham Technology Leads in Process-Centric Customer Service
    • Speech recognition and natural dialogue with virtual agents
    • Graham Technology leads industry A-List in Cannes
    • CRM: a C-level conflict
    • Telkomsel wins best call centre award
    • Graham Technology identified in leading analyst firm's report on contact centre CRM technology
    • Telkomsel boosts contact center software to accommodate growth
    • Telkomsel boosts contact center software to accommodate growth
    • Telkomsel boosts contact centre software to accommodate growth
    • Graham Technology launches new contact centre software in Indonesia
    • Graham Technology wins tender to improve customer service
    • Scottish Council Improves Services for Citizens
    • How credit can build on customer relationships
    • Falkirk Council to boost CRM with ciboodle
    • Graham's CRM ciboodle Tapped for Falkirk Council
    • Falkirk Council appoint CRM specialist to improve customer experience
    • Graham Technology shines at European Contact Centre Week
    • AIB lands Gartner CRM award with help from Graham Technology
    • Graham rings the changes after £5m contract wins
    • HIP PIP horray!
    • Graham Technology and ESPC Combine to Meet the New Challenges in the UK Property Market
    • Graham Technology Offers HIP Help Via ESPC
    • Graham Technology and ESPC combine to meet the new challenges in the UK property market
    • Graham Technology set to wow Gartner CRM Summit
    • It's all about building long-term customer relationships with ciboodle
    • It's all about building long-term customer relationships with ciboodle
    • Is this the end for call center managers?
    • The burning question
    • Graham Technology to participate in Financial Services IT Directors Strategy Meeting
    • Mobile CRM Gets a Boost
    • RNLI nets win on the move
    • BCS Awards: Honouring Individual Excellence
    • Juiced Up Self Help
    • Hot Products: The best technology to watch out for in 2007
    • West Dunbartonshire Council to Deploy Contact Center CRM Software
    • West Dunbartonshire Council to deploy contact centre CRM software
    • Ringing in the changes
    • The whole kit and ciboodle for customer service
    • Buying power
    • Indez delivers global enterprise search engine with support from Graham Technology
    • Graham Technology feature in thought-leading public sector article
    • The Full Kit and Kaboodle (or is it ciboodle?)
    • New Software from Graham Technology
    • Graham Releases out-of-the-Box CRM Bundle
    • Graham Tech Announces CRM, Contact Center ciboodle
    • Graham Technology takes aim at contact centers
    • The whole kit and ciboodle
    • "ciboodle set to boost Graham Technology."
    • Graham Technology unveils ciboodle: Flexible CRM for contact centres
    • Australian Unity invests in Graham Technology
    • Smart Telecom go-live with new contact centre solution from Graham Technology
    • Second time's a charm for 'magic' technology firm
    • Iain Graham Awarded Doctorate
    • Graham Technology 'rev up' for busy events season ahead
    • Graham Technology seeks software whizzes, applauded project leaders and canny analysts...
    • Graham Technology Wins Prestigious Award
    • Scottish technology firm exhibits a special kind of magic for technology analyst
    • Scottish Technology firm create Celtic Connection for Irish Telco
    • Technology Director named Young Director of the Year
    • Graham Technology's headquarters featured in pan-European in-flight magazine.
    • Smart Telecom develops strategic partnership with GT to implement new customer service system
    • Graham Technology Explores Opportunities in Portugal and Spain
    • GT Announces Availability of GT-X on Sun's Award-winning Solaris 10 on x64 Operating System
    • Graham Technology Recognised for International and Individual Excellence
    • Graham Technology Launches Usability Service for Contact Centres
    • Graham Technology's CTO Chairs Leading Mobile Communications Event in Indonesia
    • BBC Radio 4 invites Graham Technology to discuss Advances in Voice Technology
    • Graham Technology Unveils New Product Release
    • Graham Technology Announces Sun Java System Portal Integration
    • Graham Technology Staff Hail India of Inchinnan Top Place to Work
    • The Fastest Growing Telecommunications Company in the World Leads the Way with GT-X
    • Global Telco Leaders Learn about Best Practice at Graham Technology HQ
    • Graham Technology Drive into New Markets
    • Graham Technology Appoints Financial Expert to Increase Industry Knowledge
    • Home-Grown Operations Director Appointed at Graham Technology
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      • Building a contact centre that people care about
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    • Multi Channel Customer Service Part 1
    • Multi Channel Customer Service
    • Partners in the Ciboodle ecosystem
    • Satisfying the requirements of the Modern Customer
    • Modernizing the Contact Center
    • Marie Curie Cancer Care and Ciboodle
    • A Festive Message from Sword Ciboodle’s Global CEO Mike Hughes
    • Mitch at Social CRM - Coordination or Collaboration
    • Building a contact centre that people care about
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